Senior Content Designer (6 Month FTC)

Where the job is based: Hybrid, home-based and working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B3Q 1 2U. This is a 6 month FTC with a possibility of a perm post.

Who we are:

At Kerv Digital, we solve complex problems and deliver great digital experiences. We combine Data Science, Software Engineering and User Experience to achieve measurable outcomes for our clients. Headquartered in Birmingham and part of the Kerv Group, we are part of a £110m revenue global organisation, with over 500 employees, working with over 800 sector-leading clients, with offices in London, Birmingham, Bangalore and Pune.

Kerv is an ethically led organisation and we're proud of our values. Our mission, to Build Future and make a positive difference in society, helps guide us to choose to work primarily with Non-profit and Public Sector organisations.

We are proud to be certified as a Great Place to Work by independent assessors in both the UK and India. We can offer you an inclusive, collaborative atmosphere to develop your skills as part of a global multi-discipline development team with opportunities to be mentored by forward-thinking, highly skilled and experienced individuals.

Who we are looking for:

As a Senior Content Designer, you will create clear, user-centered content experiences. You'll put the user at the centre of everything you do, delivering seamless and inclusive end-to-end services. You'll happily flex between content design and interaction design, including some prototyping. Much of your work will be for our Public Sector clients, helping users complete their goal and government deliver policy intent.

Required Experience:

1. Develop content strategies driven by data - using analytics and user research to identify user needs
2. Create, evaluate and update inclusive content that meets user needs
3. Ability to conduct content audits, taxonomies and content mapping
4. Build strong and influential relationships with stakeholders, advocating the value of content design and presenting ideas
5. Work with Researchers to constantly test and iterate your content
6. Design and facilitate workshops with clients
7. Active role in establishing and growing the content design practice, embedding content design into ways of working
8. Significant experience in content management systems
9. Significant experience in agile methodology
10. Public Sector experience is essential, including DSIT GDS assessments
11. Ability to prototype in GDS toolkit is essential
12. Strong User Experience skills, including journey mapping and interaction design highly desirable

We're also looking for people that fit how we work, which is something like:

• Happiest working under their own direction, but fully supported when needed
• An obvious attention to detail, we want you to obsess about the little things!
• An escalation handler, able to achieve win-win outcomes by utilising the skills across the team
• Ability to work effectively with remote teams in India
• Ability to work flexibly to deliver on-time to tight timescales

What we can do for you:

We're a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees:

Real Flexibility - we're a family first organisation, and if the work gets done, you can work when and wherever you want.

Awesome Environment - we foster an easy-going environment, are experts at what we do and care deeply about what we work on.

Interesting Work - most of our customers are household names and many of our projects have an important impact on the world around us.

Great Benefits - all the usual suspects and then some, including our choose-your-own tech approach to end-user devices, well-stocked cupboards, excellent professional development support, and private healthcare.

Recognition & Growth - Certified as a Great Place to Work by independent assessors in both the UK and India.

At Kerv, we're building something special and we want everybody to feel valued and included. We believe in promoting diversity, equality and belonging.

Do you have the right to work in the UK?

Do you have experience working at a senior level?

Have you worked on Public Sector projects and have experience of going through GDS projects?

Do you have the ability to flex across other user experience tasks?