Senior Digital Product Manager

Senior Digital Product Manager

Department: IT Support, Infrastructure & Security

Employment Type: Permanent - Full Time

Location: Head Office, London

Reporting To: Matthew Petrie

Description Elemis is a global leader in luxury skincare, pioneering beauty through nature-based science and innovation. We are obsessed with delivering exceptional customer experiences and believe in the power of user-centricity to drive success. As part of our agile product-focused IT B2C e-commerce website team, you will play a pivotal role in shaping the digital journey of our customers, helping us to drive innovation.
Key Responsibilities

• Manage Key Projects: Oversee the development and execution of projects from inception to completion, ensuring they align with business goals and deliver value to our customers.
• Collaborate with Agile Teams: Work closely with PO, UX, QA, and development team to foster a collaborative environment that embraces agile methodologies and promotes continuous improvement.
• Market Research & Data Analysis: Conduct market research and analyse data to inform product strategy and identify opportunities for innovation.
• Support Product Requirements: Assist in defining product requirements and specifications that reflect user needs and business objectives.
• Partner Management: Build and maintain strong relationships with internal and external partners to ensure project success and alignment with broader company initiatives.
• User Experience Oversight: Being guided by UX team, ensure that all product developments align with user experience goals, maintaining a seamless and intuitive user interface.
• Quality Assurance Coordination: Liaise with the QA team to establish rigorous testing protocols, ensuring product reliability and performance.
• Development Process Streamlining: Work with the development team to streamline processes, reduce time-to-market, and maintain high-quality standards.
• Product Lifecycle Management: Monitor and manage the product throughout its lifecycle, from strategic planning to tactical activities.
• Stakeholder Communication: Act as a key point of contact for stakeholders during projects, providing regular updates and gathering feedback.
• Champion Innovation: encourage creative thinking and the exploration of new technologies and methodologies backed by data driven analysis
• Performance Metrics Analysis: Track and analyse key performance metrics to measure product success and inform future enhancements.

Skills, Knowledge & Expertise

• Experience: You have 5+ years in digital product management within the ecommerce domain.
• Strategic Thinker: You possess the ability to think strategically and translate insights into actionable product plans.
• Data-Driven: You are adept at analysing data and using it to make informed decisions that drive product success.
• Collaborative: You thrive in a team environment and have excellent communication skills, enabling you to work effectively with diverse groups.
• Agile: You are familiar with agile practices and able to apply them to deliver high-quality products efficiently whilst balancing delivery with process.
• Problem Solver: You have a knack for identifying issues and devising effective solutions, ensuring that challenges are addressed promptly and efficiently.
• Innovator: You bring a creative mindset to the table, constantly seeking out novel approaches and technologies to enhance product offerings and customer satisfaction.
• Results-Oriented: You focus on achieving goals and delivering results that align with the company's vision and objectives with a continuous improvement attitude.
• Customer-Centric: You always keep the end-user in mind, ensuring that the products meet their needs and exceed their expectations.
• Communicator: You articulate ideas clearly and persuasively, fostering an environment of open dialogue and constructive feedback. Able to build strong relationships with cross-functional team

What we offer you!

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

Some benefit eligibility is based on length of service or contract type