Senior Engagement Manager

Senior Engagement Manager page is loaded

Senior Engagement Manager

Apply locations UK - London time type Full time posted on Posted 2 Days Ago job requisition id JR1405

What's The Role?

Our Engagement Managers (EMs) drive successful implementation services and customer satisfaction within a portfolio of accounts. The EM is in charge of successfully launching a ThoughtSpot solution by managing all aspects of project delivery, including timely deliverables. The goal of the EM is to ensure that the value outlined in the purchase process is achieved, documented, and communicated throughout the engagement. Additionally, EMs are responsible for understanding a client's desired goals, current state, and business objectives while working with TS architects to craft a solution that meets the client's needs. The EM will work cross-functionally with our Customer Success, Sales, Pre-Sales Engineers, Support, Product Management and Engineering to accomplish their responsibilities. Additionally, the EM is the customer advisor and project manager for ThoughtSpot implementations and service deployments providing best practices and coordinating ThoughtSpot resources.

What You'll Do:

1. Project Delivery, Customer Management & Escalation Handling

   • Serve as the trusted advisor and primary point of contact for customers throughout the engagement to ensure swift realization of business value.

   • Oversee the full project lifecycle, including planning, execution, delivery, and ensuring alignment with business objectives.

   • Develop strong relationships with key customer stakeholders and manage escalations efficiently, both internally and externally.

   • Collaborate with internal teams-including sales, customer success, engineering, product, and leadership-to proactively address and resolve customer issues.

2. Cross-Selling & Upselling Services

   • Identify and drive opportunities to expand service offerings within existing customer accounts to enhance engagement and utilization.

   • Ensure team resources are effectively utilized by influencing a strong pipeline of projects and engagements.

   • Advocate for customers' needs internally, ensuring a high level of satisfaction and long-term retention.

3. Practice Building & Delivery Optimization

   • Develop and share best practices for project delivery, ensuring continuous improvement across project teams.

   • Coach project teams in navigating delivery roadblocks and implementing scalable solutions.

   • Support regional teams in improving execution frameworks and methodologies for enhanced efficiency.

What You Bring:

• Strong background in project management and consulting with experience in customer-facing roles.

• Hands-on experience with BI tools such as ThoughtSpot, MicroStrategy, Tableau, Looker, or similar.

• Proven ability to manage project margins while strategically positioning service offerings to customers.

• Proven track record of collaborating with globally distributed teams.

• Expertise in stakeholder management, influencing decision-making, and fostering long-term customer relationships.

• High level of adaptability, problem-solving skills, and ability to thrive in a fast-paced environment.

• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.

• Willingness to travel as needed.

What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives-this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you're excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that's right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can't solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We're committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

About Us

The world's most innovative companies use AI-Powered Analytics from ThoughtSpot to empower every person in their organization, from C-suite executive to frontline employee, with the ability to ask and answer data questions, create and interact with data-driven insights, and use these insights to make informed decisions and take action. ThoughtSpot is simple enough for any business person to use, yet built to handle even the largest, most complex data, wherever it may reside. That's why customers like T-Mobile, BT, Snowflake, HubSpot, Exxon, Daimler, Medtronic, Hulu, Nasdaq, OpenTable, Huel, and Nationwide Building Society have turned to ThoughtSpot to transform their data driven decision-making cultures.

Spotters are a curious and data-driven bunch. We believe the world would be a better place if everyone had access to facts, and we enjoy building products and solving problems that make it easier for people to ask and answer questions with data.