Senior Genesys Software Engineer

Posted 13 days 23 hours ago by Kevin Edward

Permanent
Not Specified
I.T. & Communications Jobs
Brussel, Belgium
Job Description

Job Title: Senior Genesys Software Engineer (min. 7 years of experience)

Employment Type: Contract

Workplace Type: Hybrid/ Brussels


Job Description:

  • Building Genesys IVR models and self-services
  • Building integrations between our VCC and other company landscape components (Pege, AI models, data models, etc.)
  • Building dashboards within the Genesys VCC framework


Mandatory Experience:

  • In-depth understanding of SIP telephony infrastructure and Genesys Engage interaction routing
  • Knowledge of Linux OS, PostgreSQL & Oracle DBMS
  • At least basic knowledge of Genesys Infomart, Genesys Outbound Campaigns, Genesys Workforce Management, and Genesys handling of non-voice interactions
  • At least basic knowledge of Tomcat web application server
  • Experience with analyzing Genesys log files (SIPServer, URS, ORS, MediaServer)
  • Good understanding of VXML and SCXML
  • Experience with developing complex IVR/Routing scripts using Genesys Composer, developing Genesys Pulse widgets for real-time reporting, and developing custom applications using Genesys Platform SDK
  • Experience with Java or C#, JSP, JavaScript/ECMAScript