Senior Manager - Consulting Services (Test & Learn)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Manager - Consulting Services (Test & Learn) Job Description Summary

Senior Manager, AC&S, Customer Success for Test & Learn

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

Role

1. Build strong relationships internally (with Account Leadership) and externally (with Client Executive levels) gaining consensus on how to provide ROI impact to the client through sound value propositions across the data & services product suite.
2. Work with Client Delivery teams and cross-functional Sales teams to ensure commercial success through renewals, pilot conversions, and expansion opportunities (up-sell, add-on, cross-sell strategies, etc.).
3. Manage and lead quarterly regional and industry-specific reviews for upcoming Test & Learn renewals with leadership teams.
4. Become an expert on the Test & Learn software, joining some client projects and providing internal support for others.
5. Manage the process to maintain a high retention rate across a designated portion of our Platform Customer base.
6. Create lifecycle management process, from onboarding new clients to ensuring existing clients continue to renew.
7. Proactively identify customer risk and opportunity signals; develop comprehensive strategies to combat and/or limit erosion.
8. Understand competitive products; can speak with authority to product differences that highlight Mastercard's advantage.
9. Develop strategies and coordinate cross-functional support to help customers maximize value.
10. Identify opportunities for the customer to expand their Mastercard investment, both within their existing platforms and from new opportunities.
11. Develop and deliver creative business solutions for complex business problems.

Based in London or Lisbon

All About You

1. Experience navigating and influencing senior leadership in a Corporate Environment.
2. Several years of experience in consulting or client-facing analytics work, via platform or SaaS software preferred.
3. Experience with B2B Enterprise Sales and/or Customer Success process.
4. Understanding of Retail & Commerce ecosystem (retail, CPG, restaurants, airlines, telco, etc.) & Financial Institutions (retail banking).
5. Previous Mastercard or Test & Learn experience preferred.
6. In addition to English, Business proficiency in additional language (German, French, Italian) preferred.
7. Proven history of dedicated, high-energy, patient, and customer-centric behavior.
8. Strong organizational skills including the ability to prioritize and escalate customer issues as required.
9. Strong presentation creation and delivery skills and ability to establish credibility with client stakeholders.
10. Consensus builder and influencer capable of driving positive outcomes in challenging renewal situations.
11. Detail-oriented with strengths in data analysis.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.