Senior Manager, Affordability

Permanent Full Time role in Credit Risk.
Located in London - Hybrid.

Hybrid role 50/50

Your new role at NewDay

In this exciting role you will lead the affordability team within credit management, making sure we have the right affordability assessment approach using the right data for each customer so that NewDay can make appropriate lending decisions. As team lead, you will use your analytical abilities to deliver excellent business and customer outcomes.

As a data-driven organisation we want to ensure that we are leading the way when it comes to affordability, this team will ensure we give our strategy colleagues the most accurate assessment for each and every customer to incorporate in their credit decisions at each stage of the customer journey. A role to make real impact!

• Help deliver our newest iteration of affordability strategy for the customer lending team making use of the latest products as the owner of affordability decisions across NewDay.
• Close review of the newly implemented Open Banking journey across all our lending strategies to understand benefits and development areas.
• Development of a full suite of automated affordability-based monitoring.
• Review of affordability-based models ensuring they remain fit for purpose.
• Ensuring all affordability based complaints are promptly responded to in line with our automated process in support of the complaints team.

What you'll bring

We need knowledge, experience + expertise in:

• University degree level or equivalent experience with highly numerate and analytical background.
• A strategic problem solver; highly intellectual with commercial competence.
• High level of self-motivation and working to the highest standard within agreed timelines.
• Strong coding experience (Preferably Python or SQL), proficient with all Microsoft Office products as well as Experience in Tableau or Power BI tools.

And would love you to know or learn:

• Experience of Open Banking or Affordability assessments.
• Experience of lending within a Credit Card portfolio.
• Accepts and responds positively within an agile environment with changing priorities.

Where next?

The Affordability team shapes and moulds the agenda for affordability within the credit management team. Our focus for 2025 is to complete delivery of open banking across all affordability journeys as well as to realise our recent work to "In-House" our Income / Expenditure assessment. The affordability product team will be responsible for all affordability decisions and so we will always be horizon scanning for new product and opportunities in the market.

About NewDay

We help people move forward with credit and help our colleagues to move their careers forward too.

We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.

Over 5 million UK customers are supported by our award-winning customer service.

At NewDay, we value all types of diversity. We're an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don't discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we'll put reasonable adjustments in place to support you.

We're focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working - with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future.

We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions.

At NewDay, matters: You get 26 days holiday and can buy up to 5 more after probation. Then you'll get extra days as you build your career with us.

NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance - and even bolt on work time in other countries before or after your holiday. And when you're in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc.

Our tax efficient green car and cycle to work schemes save you money (and help the planet).

Ask your Talent Acquisition Partner to tell you more about any of our perks.