Senior Manager, Commercial Partnerships

Permanent Full Time role in Partner Management.
Located in London - Hybrid.

Senior Manager, Commercial Partnerships

Senior Commercial Partnerships Manager

Hybrid role 50/50

Working at our iconic office in Kings Cross, London, and virtually via Microsoft Teams

Your new role at NewDay

NewDay Technology's commercial partners encompass banks, lenders, enterprise merchants, as well as other platforms in market. The Senior Commercial Partnerships Manager develops and manages relationships with partners, ensuring strong outcomes and satisfaction as well as delivering against growth and revenue targets.

The role serves as a main contact point for partners, establishing positive relationships through understanding their priorities and connecting them with key business areas to establish a comprehensive and efficient partner-facing model. Ultimately you will advocate for the partner's perspective within NewDay Technology, ensuring a positive and consistent experience as well as supporting their change and growth agenda.

Internally you will be the main contact for customer and account queries across all NewDay Technology business functions. You will also develop strong connections with partner touchpoints and account teams and gain in-depth technical knowledge of their platform implementations.

The role will also support the Head of Commercial on broader commercial strategy development and in transitioning incoming new partner opportunities into live and scaling clients.

• Take charge of all aspects of commercial partner relationships, including revenue generation and growth agendas, overall service, change management and governance
• Develop and maintain partner dialogue and satisfaction through an effective partner management framework, taking the lead role on monthly business reviews as well as day-to-day management
• Support partners on roadmap and growth initiatives and be an effective entry point on new change into internal change management processes, including value-based advocacy into wider NewDay Technology planning
• Monitor agreed contractual SLAs and performance metrics for the delivery of assigned services, as well as having detailed knowledge of key principles and obligations within overall partner contracts
• Share monthly reporting and ensure all relevant partner documentation is in place and up to date, when needed take lead role in supporting internal and/or external audits
• Identify process improvements, collaborating closely with and matrix managing all relevant departments to achieve robust partner process improvements
• Lead on partner performance tracking against target, including insight and wider commentary within key weekly meetings and monthly NewDay Technology Committees
• Work with the Head of Commercial on wider commercial strategy development and execution, including support effective on-boarding and scaling of new partners

What you'll bring

We need knowledge, experience + expertise in:

• Positive relationship management
• Planning and organisation
• Commercial acumen and highly numerate
• Analytically minded, tenacious
• In-depth experience in technology delivery and/or partnership roles for financial services, consultancy or system integration organisations

And would love you to know or learn:

• Strong working knowledge of consumer credit product life cycle
• Experience of technology business development, sales, procurement and supplier management
• Knowledge of NewDay systems

About NewDay

We help people move forward with credit and help our colleagues to move their careers forward too.

We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.

Over 5 million UK customers are supported by our award-winning customer service.

At NewDay, we value all types of diversity. We're an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work.

We're focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working - with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future.

We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions.

At NewDay, matters: You get 26 days holiday and can buy up to 5 more after probation. Then you'll get extra days as you build your career with us.

NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance - and even bolt on work time in other countries before or after your holiday. And when you're in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc.

Our tax efficient green car and cycle to work schemes save you money (and help the planet).

Ask your Talent Acquisition Partner to tell you more about any of our perks.