Senior Manager, Customer Success Architect

The Challenge

As a Senior Manager - Customer Success Architects, your role is critical to scaling the EMEA CSA function, ensuring a consistent and high-quality customer engagement model that drives product adoption, business value, and measurable outcomes. Given EMEA's market nuances, this leader will be responsible for adapting methodologies to different regional customer needs while aligning to global strategies.

Your Mission

• Lead and scale a customer-facing technical team of 8 people that provides advisory services to drive business outcomes.
• Develop and implement structured methodologies for delivering repeatable, high-value engagements.
• Partner with CSMs, Sales, and Account Teams to align engagements with customer success plans.
• Drive cross-functional collaboration with Product, Support, and Marketing to enhance adoption strategies.
• Use data-driven insights to optimize team performance and improve customer engagement models.
• Bring deep technical knowledge of OneTrust solutions (or equivalent SaaS-based platforms).

You Are

• Strategic yet hands-on - able to define high-level strategies but also dive into execution details.
• Customer-first mindset - passionate about driving value and business outcomes for customers.
• Influential communicator - able to articulate complex ideas clearly to both technical and non-technical audiences.
• Strong leadership and coaching skills - able to mentor and develop a high-performing team.
• Resilient and adaptable - thrives in fast-paced, evolving environments and can make decisions under pressure.

Your Experience Includes:

• Bachelor's or Master's degree
• 10+ years of customer success or software consulting experience
• People management experience (preferably a team of Customer Success Architects or Technical Account Managers)
• Effective customer-facing communication skills.
• Proven ability to engage across corporate functions (Professional Services, Product Management, Sales, and Executive).
• Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.