Senior Operations Manager - London B&I

Contract: Full Time, Permanent
Salary: Up to £75,000 per annum
Hours: 40 per week

Our head offices are based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting.

We are looking for a Senior Operations Manager with a passion for food and creating and maintaining the highest quality food standards. The role will focus on high calibre contracts working with our clients within London. The successful candidate will enjoy working with people and creating great relationships with clients, managers, and team members. They will support and develop excellence, add value to all that they do, deliver on target financially, and leave a positive footprint every day.

The successful applicant will have proven experience working at an operational level within contract catering, ideally in the B&I Sector for clients with exceptional standards, and will be keen to work as part of our exceptional leadership team.

As Senior Operations Manager, you will have full accountability for the P&L, business development strategy, and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food while developing a positive and motivating culture.

Responsible for leading and delivering the Thomas Franks Regional strategy and the operational plan in line with the company strategy and the five pillars of Charity, People, Food and Nutrition, Creativity, and Finance.

Role Requirements:

• To significantly enhance the scope and impact of the Thomas Franks Foundation, integrating charity deep into our business model.
• To cultivate a world-class workforce that is diverse, skilled, and highly motivated, establishing Thomas Franks as the employer of choice within the hospitality industry.
• To lead the industry in culinary and nutritional excellence and sustainability, with a commitment to innovation, quality, training, and environmental stewardship.
• To reinforce and support a culture of innovation that permeates every aspect of Thomas Franks, from marketing and client engagement to the culinary arts.
• Substantially increase our financial metrics, focusing on achieving a company turnover exceeding expectations through strategic expansions and operational efficiencies.

Candidate Requirements:

• Passion and knowledge of great contemporary fresh food and service.
• Experience delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards.
• The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses.
• Strong motivation skills with a lead-by-example approach.
• Outstanding financial management skills - commercial and fixed price.
• An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team.
• HR best practice and retail skills.
• The right to work permanently in the UK.
• Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks.
• Proven experience in the area of compliance.
• Excellent listening, written, and verbal communication skills (in English) and able to articulate and communicate effectively at all levels.
• Knowledge of office management systems.
• Outstanding organisational, analytical, and time management skills and ability to create effective processes and procedures. A team player, but able to work autonomously and remotely.
• Experience working in a multi-site/mobile/remote capacity.

About Us

Thomas Franks is a founder-led, fresh food catering business focused on excellence and service delivered with individuality, passion, and style. We are unique in every approach and our clients and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school, please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented because we believe greater diversity leads to exceptional results and provides a better working life.