Senior Pensions Administrator

This is a Permanent, Full Time vacancy that closed 2 months ago at 23:59 BST.

The Vacancy

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

We currently have an exciting opportunity to join this department as a Senior Pensions Administrator, within our Client Services team in our Birmingham Office.

Please note that as part of the recruitment process for this opportunity, candidates will be expected to complete a pensions knowledge test.

What will your role look like?

You will deliver high quality administration services and assist members with complex pensions issues, whilst also aiding and developing less experienced members of the team.

Though this is a varied role, your key tasks will include:

• Accurately maintaining and updating member records.
• Processes member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.
• Acting as a point of reference on technical issues and non-standard cases.
• Escalating complex technical queries and issues to the Team Leader and technical support team members.
• Providing a consistent and efficient service to all internal and external clients/members and in line with agreed service levels.
• Working with the Principal Administrator and Team Leader to improve operational efficiencies.
• Managing annual and periodic scheme events.
• Coaching and assisting less experienced administrators develop their experience and confidence.

To enjoy and succeed in this role, you will have:

• Previous experience of day-to-day pension administration and of working on DB, DC and CARE pension arrangements.
• Strong commercial awareness of the UK Pensions Market, with up-to-date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
• Experience with the use of Pensions Administration systems e.g. UPM or similar.
• Experience in client care or customer services, with the ability to liaise with clients effectively and confidently over the telephone.
• The ability to juggle multiple tasks and plan and organise your workload effectively.
• Exceptional communication skills, demonstrated through your ability to be clear and concise in communications with clients, members and colleagues.
• The ability to work well as part of a team and lead by example, including aiding in the coaching and development of junior colleagues across the firm.

Ideally, we would be looking for candidates to hold a professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this). However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.

A more detailed list of requirements for this position is available within the role profile - which is available on request.

In addition to a competitive salary and access to our profit share scheme, we offer:

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On-site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday.
• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments - with the expectation of two 'in-office' days per week.
• A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.

About Us

Together, we've been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment.

We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams - diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.

Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we're one of the leading consultancies in our field and are proud to be recognised by numerous industry awards.

We're committed to developing our people and encourage everyone to carve out their own career path. We've many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn't limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

Our hybrid working model offers the best of both worlds - home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs.

If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know.

Together, we can make this the best job you'll ever have.