Senior Product Director, Data, Martech & Experimentation (Viator)
Posted 5 days 13 hours ago by TripAdvisor LLC
United Kingdom, Portugal, Poland
Senior Product Director, Data, Martech & Experimentation I Viator
About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember.
Locations: UK, Portugal, Poland
Viator's mission is to bring more wonder into the world. We help travelers discover extraordinary, unexpected, and forever-memorable experiences wherever they go. As the largest marketplace of our kind, we enable millions of travelers to book more than 300,000 tours, activities, and experiences worldwide. Our team is international, with offices in Singapore, Sydney, Oxford, London, Lisbon, Reykjavik, Boston, San Francisco, Krakow, and more.
The Data, Martech & Experimentation team is at the heart of Viator's ability to scale, drive customer satisfaction and optimize operations through data-driven, AI-powered, and highly efficient platforms. We are looking for an experienced Senior Director of Product to lead our internal platforms across Data, Machine Learning, Experimentation, Martech, and Customer Service (CS). This role requires a deep understanding of data and ML platforms, martech, a product mindset for AI-driven environments, and strong leadership capabilities to manage cross-functional teams across these domains.
This role has the option to work from one of our European offices (Oxford, London, Lisbon or Krakow) or to be fully-remote with regular travel to offices for collaboration.
What You Will Do- Lead key initiatives across Viator's internal platforms including Data, Machine Learning, Experimentation, Martech, and CS.
- Manage a team of Product Managers across multiple platform domains, ensuring alignment and collaboration across Product, Engineering, ML/AI, and Analytics.
- Drive a strategic vision for internal platforms, balancing long-term investments with immediate business needs.
- Build scalable, flexible, and high-impact capabilities that drive business growth and efficiency.
- Define success metrics, KPIs, and data-driven insights to optimize performance and decision-making.
- Own and communicate a platform roadmap, managing competing priorities across different business objectives.
- Develop strong partnerships with stakeholders, including Engineering, Analytics, Data Science, Marketing, and CS teams, to align on goals and execution.
- Influence group-wide strategies, collaborating with the Tripadvisor team to ensure Viator leverages shared and distinct internal capabilities.
- Advocate for the importance of internal platforms, ensuring company-wide alignment on priorities and value.
- Stay ahead of industry trends in AI, ML, data, martech and automation to continuously improve internal capabilities.
- 12+ years of product management experience, including 5+ years in leadership roles.
- Proven experience leading cross-functional teams building Data, ML, or Martech products.
- Strong technical understanding of data platforms and AI-driven products.
- Experience building platform products that serve internal teams across an organization.
- Deep appreciation for technical requirements for platforms such as performance, availability, resilience and security.
- Deep stakeholder management skills, with the ability to educate, influence, and collaborate across functions.
- Hands-on experience with data tools and insights, able to extract and interpret data to drive decisions.
- Experience with build versus buy decisions and experience with selecting and integrating third-party technologies.
- Passion for technology; early adopter of new products.
- Ability to scale teams and processes in a fast-moving, tech-driven environment.
- Bias for action, able to execute and iterate quickly.
- Experience in a matrixed, scaling organization, that required balancing innovation and operational maturity.
- Master's degree in a technology or business-related field or relevant experience.
- Experience in Customer Data, Customer Service tooling or Business Process Automation.
- Prior experience in marketplaces, or AI-driven platforms or e-commerce.
- Hands-on product management experience in Martech, Experimentation, or ML Ops.
- Good understanding of Data Governance.
At Viator, you'll be at the forefront of building and shaping internal platforms that power a global marketplace. You'll work alongside talented engineers, data scientists, and product leaders in a fast-moving, collaborative, and high-impact environment. If you thrive on solving complex challenges and driving innovation through data and AI, we'd love to hear from you!
Perks of Working at Viator
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
- "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like.
- Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back? Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
- Travel perks. We believe that travel is employee development, so we provide discounts and more.
- Employee assistance program. We're here for you with resources and programs to help you through life's challenges.
- Health benefits. We offer great coverage and competitive premiums.
- We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights.
- We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done."
- We're better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process.
- We serve our customers, always. We listen, question, respond, and strive for wow moments.
- We strive for better, not perfect. We won't get it right the first time - or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow.
- Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.