Senior Product Manager, Operations Risk Compliance - GSRC

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Senior Product Manager, Operations Risk Compliance - GSRC

Sector: Audit, Operations and Facilities Management, Project and Program Management
Role: Senior Executive
Contract Type: Permanent
Hours: Full Time

DESCRIPTION

Global Solution & Risk Compliance (GSRC) is looking for a dynamic and seasoned product leader responsible for defining, building, and delivering the end-state experience of our associates in efficiently performing their operational work in line with our 3YP. Starting from the definition of user requirements, the role will drive product strategy and specifications, overseeing and owning the overall product development and delivery in close collaboration with our partner tech team(s). The Sr Product Manager will be responsible for effective engagement with both tech teams and global operations, ensuring that we optimize our capacity for the best return to our Customers across our different objectives (quality, cost, and experience primarily) and consistently deliver on our committed goals. We are looking for a Product Manager who will own and drive product management across a range of products, including work item storage and ingestion, clustering, work execution user interface, and quality control, as well as defining and delivering additional opportunities for associate work assistance/automation.

About this role
You will lead high-impact initiatives to improve associate experiences across regulatory compliance functions, helping associates to complete work items with effective robust tools to deliver and improve upon Quality and Throughput Key Performance Indices (KPIs). You will drive the product vision and roadmap, partnering with tech teams and stakeholders across compliance functions and deliver engaging features that delight operational and program customers and drive key business metrics. This is a highly visible role that will require a customer-obsessed mindset, strong collaboration skills, and the ability to influence without authority.

Key job responsibilities

1. Define product strategy and manage the product roadmap
2. Develop detailed business requirements, user stories, and product specifications
3. Work cross-functionally in developing an idea and gaining support from all stakeholders
4. Oversee and own the overall product development and delivery
5. Establish metrics and key performance indicators for success
6. Develop go-to-market strategies to drive awareness, education, and selling partner adoption
7. Build strong partnerships with both technical and non-technical teams such as analytics (data, system development and business intelligence engineers, software developers, etc.), operations, supply chain, and finance teams
8. Provide differentiated insights based on key metrics, historical data, and post-mortem analysis
9. Communicate with senior management and other business/technical partners on product decisions, program status, and risks

BASIC QUALIFICATIONS

1. Bachelor's degree or equivalent
2. Experience owning/driving roadmap strategy and definition
3. Experience with end-to-end product delivery
4. Experience with feature delivery and tradeoffs of a product
5. Experience as a product manager or owner
6. Experience owning technology products
7. Experience with product cycles of 6+ months
8. Experience in product or program management, product marketing, business development, or technology

PREFERRED QUALIFICATIONS

1. Experience in influencing senior leadership through data-driven insights
2. Experience working across functional teams and senior stakeholders

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information.

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