Senior Product Manager WCC620432

Salary range: £54,684 - £74,487 per annum
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Temporary up to 12 months
Closing date: 11 April 2025

Creativity isn't something that only senior managers do. In Digital and Innovation at Westminster City Council, we expect it from everyone, including our newest recruits.

Enter Anakha, a graduate trainee, full of energy and fresh ideas. We welcomed her input to our Smart City initiatives, especially our Innovation Hub - a newly created space where staff, residents and businesses can meet, experiment and exchange ideas.

As for Anakha, she's now moved into a permanent Project Manager role in the Digital and Innovation Smart City team. Supported by ongoing mentoring from colleagues, she's already developing even bigger and better ideas.

As a Senior Product Manager, you can make your own powerful contribution by working on one of our flagship products 'Report It'. This innovative product combines cutting-edge technology with AI to enable our local residents, businesses and visitors to report street-based issues. For example, reporting fly-tipping, graffiti, highways issues or even noise complaints in a quick, discreet and intuitive way.

Taking on the responsibility to grow this product (with an investment of £1.5million to £2million), you will work with our skilled team of experts to assess multi-layered challenges and define a clear strategy on how we're going to solve these. Utilising a broad range of user-insights and stakeholder priorities to determine outcome-focused roadmaps and the design of prototypes, you will underpin your decisions with qualitative and quantitative data.

We are always looking for better ways of working, and as such, this is an exciting time to join us. We will encourage you to upskill your colleagues and make suggestions on how we can scale our products across the organisation. Reporting on the performance of your product, you will be keen to ensure we are meeting and ideally exceeding our goals, and you will be ready to prioritise and tackle product backlogs.

Furthermore, we will look to you to educate senior business stakeholders on the importance of user-centred design. So, there is immense scope to have a significant impact across departments - and in doing so, you will make a tangible impact on the wellbeing of our local communities.

We expect you to have significant product management experience, with a background in leading multidisciplinary teams to design and build digital products and services. You will have the opportunity to work with everyone from User Researchers and Service Designers to Delivery Managers, Software Developers and more - you will be not only collaborating but inspiring everyone towards the product vision.

Your ability to guide organizational leadership towards making the right product decisions, using data-driven and evidence-driven thinking, will be crucial. You will be building strong relationships with business stakeholders to effectively collaborate on product decisions. You will also have the responsibility for line managing Product Managers and/or Product Analysts.

With a good knowledge of issues impacting local government and the relevance of GDPR in product delivery, it would be useful if you are well-versed in cross-government Digital Data and Technology (DDaT) capability framework and Government Digital Services (GDS) standards.

On top of your extensive skills and experience, you will share our determination to use technology for good, and you will have the resilience to overcome operational constraints without ever compromising on your high standards. A can-do attitude and great communication and influencing skills will take you a long way in our team!

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.

Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.