Senior Quality Assurance Manager

Job role: Senior Quality Assurance Manager(Financial Services)

Salary: £75,000 - £80,000 + up to 20% bonus per annum + car allowance of £8,600

Working location: Milton Keynes/Hybrid

Employment type: Full-time, permanent

Job summary:

Leveraging your extensive knowledge and experience, you will play a key role in embedding and enhancing our QA framework. You will refine our QA capabilities, and deliver valuable insights to senior management-demonstrating impact, identifying opportunities for growth, and driving continuous improvement. Your work will inspire and empower colleagues to deliver exceptional service and achieve outstanding outcomes for consumers.

What you'll be doing

• Design and implement a comprehensive QA framework and standardised methodology to ensure consistency across all consumer-facing departments.
• Provide senior management with valuable insights that demonstrate consumer outcomes and drive strategic decision-making.
• Shape and lead the QA strategy, setting clear objectives and deliverables while driving meaningful change to enhance processes in line with business needs.
• Ensure robust documentation of all QA procedures, processes, and guidance to provide assurance of key controls.
• Present findings to key committees, including the Consumer Strategy Committee and Consumer Committee.
• Champion continuous improvement, fostering a culture of excellence and accountability.

What we're looking for

• Proven experience in implementing and embedding a QA framework within financial services, ensuring alignment with regulatory requirements and industry standards.
• Strong leadership in managing QA teams, driving performance and fostering a culture of continuous improvement.
• Expertise in retail conduct, with a focus on consumer outcomes, customer vulnerabilities, and regulatory compliance.
• Ability to challenge existing practices, champion change, and drive process enhancements.
• Experience in designing, managing, and overseeing projects, with proficiency in NICE Quality Management software.
• Exceptional stakeholder management skills, with a track record of building and maintaining strong professional relationships.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• equalised maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we're in a phase of rapid growth, embracing technology, data and new ways of working. We're seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you'll have access to fantastic opportunities for personal and career growth. You'll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we're always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.