Senior Sales Executive

MyTutor is the UK's leading online platform for one-to-one learning, and we're building a future where access to high-quality learning is stress-free for those who can afford it, and funded for those who can't.

Our handpicked community of over 15,000 tutors work online with students from all walks of life and have already delivered over a million lessons. We're proud of the fact that over 1,500 schools have chosen to work with us, and that we've earned a Trustpilot rating of 4.8/5.

Every role at MyTutor is open to applications from all sections of society. We see potential in every individual regardless of race, ethnic origin or nationality; religion or belief; physical or neuro-ability; socio-economics or age; marital, domestic or civil partnership status; sexual orientation, gender identity, or any other characteristic that makes you well, you.

We are committed to conscious inclusion to create a sense of belonging, connection and shared purpose within our teams.

What's it all about?

Safeguarding is everyone's business at MyTutor - we are committed to safeguarding and promoting the welfare of children, young people and adults, and we expect all directors, staff and tutors to share this commitment. This post is subject to an Enhanced DBS Disclosure check with children's barred list check.

You'll be joining our passionate, ambitious Sales team in an exciting, fast-paced & high-growth environment. As a Senior Sales Executive, you will be responsible for supporting our parents to find the right tutor for their child's needs. You'll be calling warm leads who have signed up to the MyTutor website and manage their journey from initial sign up to becoming a new paying customer. No previous experience working in education is necessary; we have amazing in-house specialists and top talent from the industry to train you!

Working Patterns

This role will encompass weekday and occasional weekend working across earlier and late shifts.

1. Early Shift: 8am - 5pm Monday-Friday (usually one week a month)
2. Day Shift: 9am - 6pm Monday-Friday
3. Late Shift: 12 - 8:30pm Monday-Thursday (usually one week a month)
4. Weekend Shift: 11:30 - 6pm Saturday/Sunday (includes a 30 minute paid break and is usually 2 weekend days a month)

All early, late and weekend shifts are to be worked from home (if preferred, and after completion of probation period)

What's in it for you?

1. Opportunity for personal and professional growth in the role and team; you'll learn to expertly navigate sales opportunities and objection handling.
2. Natural opportunities to really make a change and impact in the business as well as being rewarded for your contributions to the team and company.
3. A large, yet close-knit team, looking out for one another and championing one another.
4. Opportunity to shape and drive our team culture.

The Day to Day

• Support parents in finding the right tutor for their child, using predominantly outbound phone calls but also email, WhatsApp, SMS and live chat.
• Cross-selling products to maximise customers long term value and meet customer's demand.
• Building strong customer relationships by demonstrating excellent communication techniques and product expertise.
• Provide feedback about trends and patterns of parent needs to our Product and Consumer Marketing teams.
• Work with the Consumer Sales Team Lead to continuously iterate on communication and processes.
• Collaborate with the rest of the team to meet targets and support each other.

Who will you be?

• Able to work both weekday and occasional weekend shifts until early evening.
• Previous experience of working in an environment with sales targets and KPIs.
• Energetic and enthusiastic in your approach to sales.
• Experience working with customers in previous sales roles.
• Excellent communicator who empathises with customer needs.
• Confident working with each parent on a one-to-one basis.
• Able to feedback collaboratively and effectively across teams.
• Resilient and consistent with ability to bounce back from setbacks.
• A team player who works efficiently with a team to achieve targets.
• Experience with Google Workspace (G-Suite) is preferred.
• Experience with HubSpot or similar CRM software is preferred.

Perks & Benefits

• Basic salary of £26,000 p.a. with c. £13,000 to £20,000 OTE on top, uncapped.
• Hybrid working, with 3-4 days a week spent from our London office (Old Street).
• 25 days holiday, plus 1 'time for me' day and flexible bank holidays.
• Flexible working arrangements possible, around MyTutor's core hours.
• Workplace pension & salary exchange scheme.
• Health & Wellbeing benefit options, plus cycle, tech and gym schemes.
• Enhanced parent policies and workplace nursery scheme.
• A personal L&D budget of up to £350, pro-rated for part-time employees.
• Inclusive policies supporting all staff to flourish.
• Regular team events & socials.

Interview process

1. A screening call with a member of the Talent team.
2. A virtual task or presentation related to the role.
3. An in-person competency & skills based virtual interview with the Hiring Managers.
4. A culture & values add virtual-coffee with a member of MyTutor.