Senior Support Analyst

DXC's Insurance Software and BPS business provides a range of software and services to the global insurance market including life, wealth, health, commercial and speciality, property and casualty, and reinsurance. DXC is also a key partner of the London Market, providing digital transformation and outsourcing services.

DXC's insurance business has 13,000 domain experts serving 2,000 insurance customers operating in over 100 countries worldwide.

Role Summary

Senior Support Analyst

To support DXC's XFI insurance software implemented across London Market, General and Health insurance markets. The support team sits across an international footprint, with clients opting for either dedicated or non-dedicated team support. The role requires the use of SQL Server and XFI application tools to provide issue resolution in line with contracted SLA's and help develop additional functionality as required by clients. A Senior Support Analyst will also be expected to provide elements of mentoring and training to team members and to support the role of the Support manager when required.

Essential Job Functions:

• Contribute to software development projects by writing, testing, and debugging code, with an emphasis on complex and critical components.
• Collaborate with team members to meet project requirements, actively participating in design and code reviews.
• Provide technical expertise and support to team efforts, acting as a subject matter expert in specific domains.
• Assist in solving complex technical challenges, researching and proposing solutions.
• Participate in defining software requirements and specifications.
• Debug and troubleshoot production issues, working closely with operations and support teams.
• Contribute to the assessment and adoption of new technologies and best practices.
• Mentor junior team members, providing guidance and knowledge sharing.

Basic Qualifications:

• Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience
• Relevant industry experience
• Relevant software engineering experience
• Proficiency in 1 or more software languages and development methodologies
• Strong programming and debugging skills
• Familiarity with software development practices and methodologies
• Strong problem-solving skills
• Good team collaboration and communication abilities
• Willingness to take ownership of complex technical challenges

Other Qualifications:

• Advanced degree in a related field is a plus
• Relevant certifications or training a plus

What we can do for you:

• Competitive compensation
• DXC Select - (benefits package)
• Perks at Work
• DXC incentives

DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role.

DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation.