Senior Technical Consultant

Senior Technical Consultant - Lyra Technology Group

Lyra Technology Group is seeking a Senior Technical Consultant for our OpCo, CMS Group Ltd. The Senior Technical Consultant will join their team in London, England. The ideal candidate will be responsible for deploying a range of projects, providing senior technical escalation, conducting customer technical reviews, and collaborating with various teams to deliver excellent support and service. The role offers a mix of on-site and remote work with occasional travel to customer sites, including international locations.

Your work as a Senior Technology Consultant will include the following duties:

1. Perform technical site visits to customer locations, primarily in the southern UK, for installations and audits.
2. Conduct wireless and network audits, assessing key infrastructure components for performance, security, and compliance.
3. Work with the Remote Monitoring and Management (RMM) platform and team to ensure seamless deployments, patching, and configuration of security baselines.
4. Support customers' on-premises, Azure, and third-party platforms by ensuring optimal system performance and security through RMM tools.
5. Maintain clear and concise documentation of deployments, troubleshooting processes, and project outcomes.
6. Provide detailed reports to both internal teams and clients to track the progress and status of ongoing projects.
7. Act as a senior technical point of contact for customers, handling escalated support issues and offering expert guidance.
8. Build and maintain strong relationships with clients by providing outstanding technical advice and solutions to their challenges.
9. Share knowledge with junior team members and help mentor less experienced staff to support their development.
10. Lead internal training sessions to increase the overall technical knowledge of the team, ensuring high standards of service delivery.

Our ideal Senior Technology Consultant has the following qualifications:

1. Degree in Computer Science, IT, or related field (preferred but not required).
2. 10+ years of proven experience in a Senior Technical Services or Consultant role, ideally within an MSP environment.
3. Strong experience with deploying and managing server, network, and cloud-based infrastructure (Azure, VMware, etc.).
4. Customer-facing experience, with the ability to handle escalated technical issues and communicate complex concepts clearly.
5. Expertise in Windows OS, Microsoft 365, Intune, Azure, VMware, Meraki Networking, Veeam, and Citrix/RDP.
6. Experience with network and wireless auditing, infrastructure assessments, and security tools (Sophos, Mimecast, Defender, etc.).
7. Familiarity with RMM platforms, backup solutions, and security baselines.
8. Knowledge of SQL, Power Platform, and related technologies is a plus.
9. Microsoft AZ-700, AZ-104, AZ-140, AZ-305, PL-600 (Preferred).
10. Strong communication, interpersonal, and problem-solving abilities.
11. Ability to manage multiple projects, work independently, and collaborate remotely.

The targeted base compensation for this role is £45,000- £50,000 per year based out of Preston, England on a hybrid basis. Please note, we are currently reviewing candidates based out of London proper and will not offer relocation at this time. This role offers a car allowance of £4,800.

If you are looking for the next step in your career and match the credentials above, let's have a conversation! We look forward to reviewing your application.