Senior Technical Program Manager

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Senior Technical Program Manager role will leverage technical knowledge to drive delivery of multi-disciplinary programs across technical, regulatory, and business requirements-from beginning to end. The role will translate business objectives into execution strategy. Also anticipate, track, and resolve risks, dependencies, and impediments to program and project delivery.

This role will be a member of the product delivery team supporting Engineering Excellence, DX Learning, and Building Software the Amex Way and report to the Director, Digital Product Management within the Developer Enablement team within Developer Experience.

Key Responsibilities: Organizational Change:

• Leverage knowledge and change management tools to implement change in individuals and the workplace. Adjust own work effort, style, and content to support desired change. Recognizes when change is required and proposes necessary steps in processes and practices.
• Partner with Engineering Directors and Change Champions to drive engineering excellence (ex: new practices, tooling, etc.)

Influence and Negotiation:

• Partnering with engineering teams providing the business case to adopt new practices and use new tooling within their application development ecosystem.
• Facilitation: In-person sessions with engineers "tell, show, do" to drive increased adoption and utilization of new practices, tooling, etc.
• Uses technical expertise to identify and enable feasible balance between theories, procedures, requirements, regulations, and policies that may seem counter to one another. Ensures learning scenarios resemble current Tech ecosystem for new joiners and current Tech workforce.

Minimum Qualifications

• Adaptive Communication: Able to adjust the message, style, and tone of a communication to accommodate a variety of audiences.
• Organizational Change: Drives needed culture shift to enable successful adoption of change. Leads, champions, and supports initiatives to enable and/or implement sustainable change and drive key business results.
• Technical Acumen: Picks up on technical things quickly; can learn new skills and knowledge and apply this knowledge to demonstrate these new skills.
• Agile Practices: Practice and demonstrate principles for the best iterative development methods for self-organizing teams.
• SDLC Methodologies and Practices: Knowledge of formal methodologies for the traditional, structured approach to developing, enhancing and supporting applications.

Preferred Qualifications

• Takes full responsibility for the definition, approach, facilitation and satisfactory completion of medium scale projects (typically with direct business impact and firm deadlines).
• Knowledge of methodologies and practices for defining requirements for improving processes and systems.
• Awareness of the skills needed to design, create, test and document programs.
• Interprets data to identify relationships, issues, assumptions, and emerging trends in order to make recommendations for change or improvement.
• Develops an understanding of the role of testing within system development.
• Understands the core systems, components and tools that comprise an enterprise IT environment.
• Obtains buy-in for a change in working conditions by using open and honest communication.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.