Senior UX Designer

About The Role

IDHL require an energetic and enthusiastic Senior UX Designer with the ambition and appetite to grow and develop within a fast-paced growing company. This is a key role within a close-knit UX & design team, there is huge potential to further develop skills, expertise and career for the right candidate.

You will be part of a team that focuses on UX research to determine insights, provide creative solutions through visual design and validate decisions via user testing for our clients. You will be expected to apply this methodology across e-commerce and non-transactional website types.

As a senior member of the team, you will have plenty of client engagement, taking a leading role on any UX Research led projects helping drive an appreciation for data driven design both internally and with our clients. You will also support and mentor other members of the team to aid them in their work and their own personal and professional development.

You will need a keen eye for detail and the ability to make UX and design recommendations for clients, leading to greater user satisfaction and improved website performance. Likewise, being comfortable leading workshops with clients to extract information and build empathy with users is a must.

A clear understanding of user interface design and usability principles as well as the ability to visualise complex interactions and functionality through interactive prototypes in different viewports.

Main Accountabilities

Visual Design:

• Able to extract details and understand a client's brief, making suggestions where needed, to define a project's requirements
• Accurately estimate on the time required to produce the briefed work
• Comfortable in leading a project from start to finish
• Use of Figma and Adobe creative suite to create design visuals
• Create design visuals in line with responsive web design principles and set up files in the component driven manor of atomic design principles, clearly named and grouped
• Use prototyping features in Figma to demonstrate interaction and component states to clients
• Design with empathy for the users through user-centred design principles when making design decisions
• Have awareness of accessibility and site performance considerations when creating making design decisions
• Present ideas and designs effectively internally and externally to clients
• Give and receive feedback on your designs from internal team members and external stakeholders
• Manage design tasks efficiently in JIRA both for discrete pieces of work and for wider project work

Strategic Design:

• Prepare, lead and document UX focused workshops
• Translate research findings and outputs into tangible functional design requirements and solutions
• Able to define website information architecture from the site map, hierarchy of content on the page and components required
• Can map user journeys and flows to convey complex processes

Research Design:

• Utilise our UX methodology and provide research insight across relevant projects
• Propose and deliver on tailored UX research methods would be best for the situation, quantitative or qualitative for new business and existing client work
• Define and conduct different types of user research (including interviews, surveys, tree testing, moderating focus groups, usability testing, card sorting)
• Use of Google Analytics Data to influence and track design/research
• Able to group and develop behavioural personas to help build empathy across the project team and direct the visual design solution
• Translate findings from research activities into tangible insights for internal and external use and document them in easy-to-understand output reports
• Present research findings to internal and external teams with confidence
• Make design decisions and suggestions following research activities to inform next steps

General duties:

• Coordinating with other departments on projects such as developers, project managers and account managers
• Lead large and complex projects from start to finish
• Continuously look to improve our current service offering and develop new services
• Provide feedback, support and mentor lower-level members of the team
• Assist the sales teams to scope, spec and sell our services to prospective clients
• Prepared to attend pitches
• Champion the UX approach in other departments of the company and group

Core Knowledge & Skills

Essential

• Considerable experience working within the digital industry, preferably from an agency background
• Relevant degree or industry recognised qualifications in design
• Proficient in the use tools such as Figma, Adobe Photoshop, Illustrator, Miro, Powerpoint and Word
• Experience of researching, writing, validating, and sharing user needs
• Experience mentoring junior team members
• Proven ability to work at pace and under pressure whilst delivering high quality outputs
• Excellent communication skills
• Presentation of your ideas and design vision articulately and effectively
• Adaptability with a solutions mindset - how can we solve the problem at hand, even if it's not mine
• A personal growth mindset - self leadership, keen to learn and develop yourself. Be an autodidact
• A team player working alongside like-minded designers and developers

Desirable

• Involvement with the design and technology community as an active participant and/or contributor
• Understanding of front-end development code, techniques and processes
• Animation or video editing skills

About Us

We're IDHL.

With over 20 years' experience under our belt, we'd say we know a thing or two about all things digital.

Our portfolio of services span performance marketing, website development, eCommerce, and data intelligence. But we're more than just a digital agency; we're our client's key partner in growth.

Joining our web and eCommerce division, you'll be part of a team of web aficionados. From UX whizzes to tech-savvy developers, our team is what makes us a cut above the rest.

Our superpower is helping ambitious brands accelerate their growth in the digital economy, and we work with some pretty cool clients like Costa, Leeds Football Club, and Church & Dwight.

But what's in it for you?

Aside from working with some of the best in the business (there are nearly 400 of us across IDHL), we offer a variety of benefits all aimed at making your life that little bit sweeter:

• Performance-based bonus schemes
• 26 days holiday plus bank holidays and a birthday lie-in
• Two additional days for wellbeing and a volunteering day
• Additional annual leave purchase scheme or trade leave you don't use for extra salary
• Hybrid working (a mix of office and home-based for many of our roles)
• Flexible working scheme
• Financial support from Salary Finance and Bippit
• Company pension scheme and health care cash plan
• Private health care dependent on length of service
• Clear training and progression programme
• Free mortgage advice from experts
• Regular company events and awards
• Employee perks portal
• Plus many more, visit our careers page for more details

Invested in your growth.

Personal and professional development are core to life at IDHL. Harnessing potential, we'll endeavour to support your career aspirations with our training programmes and personalised development plans.

Inclusivity matters to us.

We want our workplace to reflect the diversity of the world we live in. At IDHL, we foster an inclusive environment where every team member feels heard, supported, and valued. We aim to attract, develop, and retain the very best people irrespective of background, beliefs, or personal characteristics.