Service Delivery Business Analyst

Service Delivery Business Analyst at N Consulting Ltd

Role: Service Delivery Business Analyst

Skills: CMDB, Advanced Excel, Power BI

Employment Type: Contract

Location: London, UK

Requirements:

• Skills to translate the stakeholder requirements/expectations into work for IT Partners.
• Skills in data extraction, loading, analysis, and creation of Visio workflows.
• Skills in Power BI to create data visualisations.

Knowledge/Skills:

• An understanding of Financial Services industry sectors, specifically Wealth, Private Banking & Commercial Banking.
• Excellent inter-personal & influencing skills; ability to communicate with stakeholders: Project Management, Testers, Application Support, Development, Infrastructure teams.
• Good understanding of the ITIL framework and Project Management methodologies.
• Good and broad outlook, incident, change/release, problem analysis & delivery skills e.g. root cause analysis, prioritisation, planning/scheduling, facilitation, implementation, and continuous improvement skills.
• Excellent verbal and written communication, presentation, coordination, and negotiating skills.
• Proven experience of working with technical and non-technical stakeholders. Awareness of Agile, Scrum, Kanban, and DevOps software development methodologies.
• Experience of operating with a high level of autonomy, while still working as part of a team.
• Pro-active, independent, and ability to multi-task and meet multiple deadlines.
• Strong IT skills/understanding, including experience working with Dev/Support, Information Security, integrated platforms, and Infrastructure.
• Excellent data analytical and problem-solving skills, presenting appropriately.
• Experience interacting with technology and business in influencing management on a day-to-day basis.
• Experience in using Service Now/CMDB to levels of extracting data and providing Dashboards. Awareness of Fusion.

Experience Required:

Bachelor's degree in Computer Science or equivalent, practical background of ITIL or a related discipline, and at least six, typically eight or more years related experience as a Service Delivery lead/member or an equivalent combination of education and work experience across the ITIL capabilities: Incident, Major Incident, Problem, Release, Change, and Configuration.

• Proficiency in MS Office (Word, PowerPoint, Visio, Excel); Power BI, Excel advanced.
• Service Now/CMDB or equivalent.
• Project management methods.
• Microsoft communications tools i.e. Teams, SharePoint, Confluence.