Service Delivery Manager

Time left to apply End Date: March 1, 2025 (15 days left to apply)

Job requisition ID: 831274

Job Posting End Date: February 28

We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.

What will you be doing?

Service Delivery Manager
Hybrid - Basingstoke 2 days a week minimum, with occasional travel to Dorking

We are looking for a Service Delivery Manager to act as a key liaison between IT functions, ensuring the successful delivery of service across our organisation. In this role, you will be responsible for maintaining exceptional service support, ensuring that both internal IT functions and external third-party suppliers meet business needs and operate in line with published service expectations. You will play a vital role in enabling a seamless service experience for customers by overseeing service support and delivery processes.

We need someone who thrives on problem-solving and is committed to seeing issues through to resolution. Strong stakeholder management skills are essential, as is experience in managing service levels and supplier relationships. You should come equipped with a toolkit of service reporting disciplines, including service management reporting and post-incident reviews, to drive continuous improvement.

Please note internally this role is titled Senior IT Service Manager.

• Generous Bonus
• Private Medical Insurance
• DC Pension Scheme
• Life, Medical and Income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on-site electric chargers.

At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We've built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please contact directly.

A Fortune 500 company, Unum Group's family of 10,000 employees spans four countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.

The Unum Group enterprise includes Unum in the U.S., U.K. and Poland, as well as Colonial Life in the U.S. - each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.