Service Delivery Manager

Job Posting End Date: February 28

Who are we?

We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.

What will you be doing?

Service Delivery Manager
Hybrid - Basingstoke 2 days a week minimum, with occasional travel to Dorking

What will you bring?

We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families.

We are looking for a Service Delivery Manager to act as a key liaison between IT functions, ensuring the successful delivery of service across our organisation. In this role, you will be responsible for maintaining exceptional service support, ensuring that both internal IT functions and external third-party suppliers meet business needs and operate in line with published service expectations. You will play a vital role in enabling a seamless service experience for customers by overseeing service support and delivery processes.

We need someone who thrives on problem-solving and is committed to seeing issues through to resolution. Strong stakeholder management skills are essential, as is experience in managing service levels and supplier relationships. You should come equipped with a toolkit of service reporting disciplines, including service management reporting and post-incident reviews, to drive continuous improvement.

Please note internally this role is titled Senior IT Service Manager.

In this role you can expect:

1. Generous Bonus
2. Private Medical Insurance
3. DC pension scheme
4. Life, medical and income Insurance
5. Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
6. 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
7. Salary sacrifice electric car scheme with free on-site electric chargers.

We are an inclusive, diverse employer, where you can grow your future career with us without barriers. We'll support and challenge you to be your best with a wealth of learning and development opportunities.

If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact directly.

Why join us?

At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We've built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

Company: Unum UK