Service Delivery Manager

Service Delivery Manager to work within one of the most progressive private equity houses / investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The Service Delivery Manager role involves monitoring service delivery, managing comprehensive and cost-effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and the package includes a very generous bonus and the full range of banking benefits.

1. Successfully led a team to strategy, transforming Service Management to best practice maturity levels, resulting in highly reliable technology infrastructure and efficient services that provide high levels of customer satisfaction.
2. Solid skills and knowledge Microsoft technology stack, security, and collaboration technologies.
3. Excellent leadership skills; leading a high-performing team with excellent employee engagement, coaching and employee development.
4. Strong Project Management skills & experience, certified or at least able to demonstrable equivalent competency & knowledge.
5. Excellent Service Management skills & experience, to subject matter expert level. Highly certified (ITIL at least v3) or at least able to demonstrable subject matter expert equivalent competency & knowledge.
6. At least demonstratable competency & knowledge in Lean Six Sigma.