Service Desk Coordinator - ASAP Start - Temp to perm

Do you thrive in a busy role where your contributions make a real impact? If so, we have the perfect opportunity for you!

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JOB TITLE: Service Desk Administrator

COMPANY: Electrical services

CONTRACT: Temporary with the view to go perm

HOURS: Monday - Friday 8:30am-4:30pm

START: ASAP - must be immediately available to start

SALARY: £12.50ph

LOCATION: Ferndown

CULTURE: Close-knit family run business

The role:

1. Providing support to clients, answering calls and emails in a professional and timely manner
2. Determining the nature and priority of faults based on information provided by the client
3. Ensuring accurate processing of call out purchase orders
4. Driving the engineering team to attend to all callouts within required SLA's
5. Monitoring calls received from the customer through to call completion and updating records
6. Allocation of internal engineers to call outs
7. Updating clients following call outs and ensuring quotations team receive full information for quotation purposes
8. Invoicing of call outs on Xero and client platforms - full training to be provided in house

What You'll Bring:

1. Experience in a similar service desk or administrator role
2. Ability to effectively prioritise workload
3. Confident telephone manner
4. An enthusiastic team player who enjoys helping others and contributing to a positive work environment
5. A skilled communicator, both written and verbal, who can clearly articulate information
6. Able to manage multiple tasks while maintaining a high level of accuracy

Contact our team today to hear more about this or other opportunities. Office Angels South Coast Team - or email your CV to .