Service Desk Engineer

Expanding steadily since its launch in 2003, the ACENSI group is an IT consultancy firm, well known for their technical and functional know-how, who specialize in Telecommunications, Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Project Management, Business Define, Design, Implementation and Infrastructure). From its original focus on technical engineering and Business Analysis, ACENSI has developed new areas of expertise in Digital Application, Business Intelligence, Big Data,

ACENSI BELGIUM is looking for his client a Service Desk Engineer(F/M/X)

Project/Department Description and responsibilities :

- In the Local IT services, we are looking for a IT helpdesk consultant with the knowledge to support the team.

Primary Tasks and responsibilities :

- roll out Windows 11: manage appointment with the users, prepare laptops to deliver, delivery and recycling.

- able to travel to external offices in Belgium for the roll out windows 11.

- contact person for Local It troubles in Gent & Anderlecht.

- manage the helpdesk ticket ( ASK from Atlassian).

- manage the stocks ( mainly laptops).

Secondary Tasks and responsibilities :

- Back-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members.

- Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customer's experience. Share his/her expertise internally to ameliorate the tool/service delivery of the department.

Non-Technical profile requirements :

- Be able to work independently ( will be the only person present onsite ).

- Must be able to work on multiple simultaneous tasks with limited supervision.

- Team player ( within a team of 10 persons) located in several places : Anderlecht, Molenbeek, Gent, Wilrijk, Brugge, Liège.

- Accepts personal responsibility for client satisfaction.

- Client oriented.

- Strong communication skills (verbal, written).

- Strong reporting & organisational skills.

- Strong problem-solving skills.

- Stress resistant & very punctual.

- Quick learner, motivated self-starter.

- Able to follow change management procedures and internal guidelines.

Technical profile requirements :

- Good knowledge of PC.

- Good knowledge of Windows 10 & 11.

- Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock Management. - Good knowledge of Networking & Patching.

Methodology/Certification requirements :

- High school. Advanced course work in technical systems plus continued education in technical disciplines is preferred.