Solutions Consultant (Partner Sales)
Posted 7 days 19 hours ago by Zendesk UK Ltd ( UK)
The Partner Solutions Consultant is responsible for all technical, solution, and competitive aspects of Zendesk's partner sales cycle. Partner SCs must be partner relationship focused, sales driven, and technically savvy.
They must be successful in coaching Partner CTO, Solutions Consultant, and Architect leads on the positioning and use of Zendesk. The Partner SC will work, in conjunction with Partner Managers, Account Executives, Field SCs, Partner Technical Enablement, and Product Management, to be the technical bridge between our Partner Managers and partner contacts.
The Partner SC will take ownership of the prime technical relationship with our partners to drive end customer success by proactively managing and delivering technical information to our partners onsite, online, and via telephone.
The Partner SC must be independent to lead partners in sales cycles to successful closure by assisting them to value sell and demo the solution to the end customers.
Requirements- 3+ years of Mid Market/Enterprise software experience.
- Excellent interpersonal, communication, persuasion, presentation and writing skills.
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
- Previous experience working with or for Systems Integrators in a sales context.
- Outstanding solution scoping abilities, using our existing solution and influencing new product development.
- Experience mapping RFI/RFP requirements to software solutions.
- Must be willing to work in a fast-paced environment with multiple roles.
- Independent to recognize skill set gaps in partners and design and execute programs for solution sales enablement.
- Must be willing to travel regularly.
- Obvious passion and people skills.
- English language is mandatory, a second European language highly desirable.
- Bachelor's degree or equivalent experience is desirable; graduate degree is a plus.
- Awareness of CCaaS and peripheral technologies.
- Previous consulting experience implementing enterprise class software solutions.
- Understanding and awareness of how AI is impacting the customer service business.
- Experience in AI technologies, LLM, ChatGBT etc.
- Broad knowledge of one or more of the following:
- Customer Service software
- ITSM
- Workforce Management
- QA
- Integration & middleware
- Data warehousing
- Business intelligence
- Domain expertise in specific industries.
- Experience in developing reference architecture in support of partner solutions.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you the flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
About UsZendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
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