Solutions Engineer

Chronograph was founded to bring next-generation technology to private capital markets. Through our suite of cloud-based analytics and data management solutions, we help many of the world's largest and most sophisticated venture capital, private equity, and credit funds understand their investment performance in unprecedented detail, with over $20 trillion of AUM monitored via our solution suite.

At Chronograph, we get to go "behind the scenes" and work directly with investors who are driving some of the most impactful changes across high growth start-ups, global infrastructure and renewable energy, growth equity, and all other private capital strategies. The firm is backed by The Carlyle Group, Nasdaq Inc., and Summit Partners, and has seen continuous rapid growth since its founding in 2016.

The Opportunity

Bring your expertise to a highly collaborative, creative, and innovative team with a market-leading technology product suite. We are seeking a highly motivated Solutions Engineer to help own and scale our growing Solutions Engineering function.

You will work closely with stakeholders to bridge the gap between the client experience & Chronograph technology team, with a focus on integration strategy, technical configuration, technical troubleshooting and client support. This position will be part of the engineering team with real time collaboration with Client Services and broader engagement across the organization. The imperative is to deliver an exceptional level of service to clients while helping to establish a growing function within the business.

This is an exceptional opportunity for a driven, detail-oriented top performer to become directly engaged with several of the world's most sophisticated private equity investors and produce immediate impact within a globally-focused financial technology firm.

Even if you do not meet all criteria, we would still encourage you to apply! Chronograph offers an entrepreneurial environment where you will be able to proactively identify opportunities to develop and strengthen our Solutions Engineering function.

As a Solutions Engineer at Chronograph, you will:

• Support clients in all aspects of technical configuration, including client API queries, data model questions, xConnect (Excel plug-in) installation and troubleshooting, Snowflake questions and similar
• Educate clients on core foundational concepts in leveraging Chronograph's GraphQL and Snowflake APIs
• Become a subject matter expert on technical use-cases and common client questions
• Triage and respond to product questions and bug reports from clients
• Build custom scripts to assist with client implementations
• Collaborate on optimal integration strategies to meet reporting and analysis use cases

You will be successful in this role if you have:

• Familiarity with modern programming and software development best practices
• Robust understanding of relational databases, and preferably experience with PostgreSQL
• Experience with web technologies like GraphQL or REST APIs
• Background using monitoring tools like Sentry and Grafana
• Experience with and/or substantial interest in database technologies, including Snowflake
• Exceptional written and verbal communication skills
• Initiative - this is a growing team within Chronograph and we are seeking a motivated individual to help establish this as a major resource within the organization

Why Join Chronograph?

We value creativity, open communication, cutting edge technology, striving for excellence in all things - and having fun along the way. We want you to be happy here for the long-term.

We offer:

• Flexible work arrangements (including in-person / hybrid)
• Unlimited and flexible vacation
• Generous PMI
• Team week events in HQ (Brooklyn, NY) three times annually for all employees
• and more!

Chronograph is committed to promoting a diverse and inclusive culture, and we welcome applicants from all backgrounds. If you're a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we'd love to hear from you!

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