Solutions Engineering Manager London, United Kingdom - Commercial - Europe - Sales & Account Ma ...

Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it's for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more - we're all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it's the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.

About the Team

This is a newly established role within our Core Product Market Fit team, designed to bridge the gap between technology and business. As a Solution Engineering Manager, you'll work closely with merchants, clients, and internal teams, ensuring seamless technical integrations while driving strategic growth. You'll be part of a small but high-impact team, working in a hybrid setup with some travel within the UK.

About the Role

We're looking for a technical leader who can blend deep technical expertise with strong business acumen. This role requires someone who can sit between all functions-understanding technical infrastructure while also navigating client needs, sales strategies, and market demands. Whether coming from a pre-sales engineering, solution architecture, or CSM background, the ideal candidate is equally comfortable engaging with engineering teams and external stakeholders.

What You'll Do

• Act as the technical bridge between engineering, product, sales, and clients, ensuring smooth integration and alignment.
• Engage with merchants and enterprise clients, understanding their needs and translating them into technical solutions.
• Own the solution engineering process, from pre-sales discussions to implementation, ensuring scalability and long-term success.
• Collaborate with cross-functional teams to define the technical roadmap and improve our market fit.
• Work in a hybrid model, with travel across the UK and virtual engagements.
• Drive technical innovation, ensuring our solutions remain competitive and aligned with business goals.

Who You Are and What You Bring to the Table

• Strong technical background, capable of engaging with engineering teams and understanding complex infrastructures.
• Experience in enterprise environments-this is a must-have to understand the timeframes, workflows, and challenges of large-scale clients.
• A blend of technical and business skills-able to speak the language of both engineers and clients.
• Previous experience in solution engineering, pre-sales, solution architecture, or customer success management (CSM).
• Ability to navigate a fast-paced, small-team environment, taking ownership and being proactive.
• Comfortable with hybrid work and travel within the UK.
• A strategic thinker with a passion for scaling solutions and driving product-market fit.

Our Fantastic Benefits

• 20 to 30 days of holiday (depending on location) to support a healthy work-life balance.
• Monthly team outing allowance to enjoy social events with your colleagues.
• Parental leave top-up additional support for new parents.
• Daily breakfast and on-site perks to make your workday smoother.
• Well-being support our health allowance covers gym memberships, massages, and much more to help you feel your best.

PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We're looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.

If your skills and experience align with this role, we'd love to hear from you! Apply now and submit your CV in English.