Sr Customer Service Administrator

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is seeking a Senior Customer Service Administrator to join our dynamic team in Eindhoven. You'll play a key role in supporting our multi-cultural team, driving collaboration, and helping make a global impact. If you're passionate about customer service excellence and thrive in a fast-paced, diverse environment, we'd love to hear from you!

Onsite position Eindhoven

Key Responsibilities:

• Participate in SSOC and GCO Townhall meetings, offering valuable ideas and suggestions.
• Support your supervisor to deep dive into EIS and implement key actions for the team and the wider SSOC.
• Work towards daily management to ensure smooth operations.
• Ensure a successful back-to-office transition.
• Support the sales, service, and finance teams in maintaining a high level of operational efficiency.
• Manage operational tasks in QAD, including maintaining the product Install Base, issuing service contract quotes, and creating offers for customers under warranty.
• Drive timely service contract renewals and prepare accurate pricing for customer-facing quotes.
• Coordinate service contract tenders and ensure timely submission.
• Manage accurate processing of quotes, purchase orders, and requests in ERP systems (QAD, CORA).
• Ensure SOX, Legal, and ISO compliance and support internal/external audits.
• Implement and optimize processes, identifying opportunities for improvement.

Operational Tasks/A Day in the Life:

• Provide effective support to Sales teams, Service teams, Business Partners, and customers within the EMEA region.
• Monitor key updates regarding PO receipt, booking, and pending shipment dates.
• Work with the finance team to update the MOR (Management Operating Review) upon delivery.
• Review site readiness and install plans once shipping dates are confirmed.

Knowledge, Skills, and Abilities (Key to Success):

• Strong understanding of the customer service environment.
• Ability to balance business needs and customer requests with good judgment.
• Detail-oriented with integrity, intensity, and innovation.
• Proactive and independent, filling knowledge gaps and handling complex tasks autonomously.
• Strong communication skills with the ability to manage customer relationships efficiently.

Job Requirements:

• Professional education (MBO+ or equivalent) with experience in customer service, service, or business administration.
• Proficiency in English, Hebrew and one other language (preferably German, French, or Italian).
• Experience with QAD, CORA, and Microsoft Office.
• Ability to multi-task and work under pressure.
• Strong verbal and written communication skills.
• Flexible and adaptable to changing circumstances.

What We Offer:

• Competitive benefits package, including a 13th-month salary, holiday allowance, and 40 days of holiday per year.
• Max. 6% annual bonus.
• Flexible MyBenefits package (e.g., bike plan, tax benefit on gym membership).
• The opportunity to be part of a dynamic international team.
• 4Fun committee with quarterly team activities.
• Flexibility to work 1 day from home per week.