Sr. Engagement Manager, Professional Services Korea

At Amazon Web Services (AWS) Professional Services, we're hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners remove constraints and accelerate their journey to AWS.

Key job responsibilities

1. DELIVERY
   Collaborate with AWS field sales, pre-sales, training, and support teams to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes.
2. Demonstrated hands on expertise in project management and agile best practices across large and complex engagements.
3. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria.
4. Manages engagement goals and leads teams to achieve customers' business outcomes by managing issues, risks, decisions, dependencies, and action items.
5. Ability to take ownership, work under pressure, stay within budget and meet deadlines.

1. SOLUTIONS
   Lead individuals, teams or multiple groups to analyze project goals, create plans to achieve those goals, and then guiding AWS team members, customer stakeholders/SMEs, and potentially others to achieve those goals while understanding the customer environment and addressing any limitations to execution.
2. Ability to apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes.
3. Ability to apply business and financial acumen to achieve measurable business results for customer success.

1. COMMUNICATION
   Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
2. Interfaces with various customers and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project-level resources such as SMEs.
3. Plans and oversees the preparation and distribution of project communications.

1. TEAMING
   Proven success in working with dispersed teams and executive leadership in a complex customer environment.
2. Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
3. Proven experience working in a matrixed environment, managing multiple stakeholders.
4. Ability to influence, negotiate, resolve conflicts and achieve results through others who are not direct reports.

A day in the life
This is a customer facing role. You will be required to travel to client locations and deliver professional services as needed.

About the team
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Professional Services is a unique organization. Our customers are most-advanced companies in the world. We build for them world-class, cloud-native IT solutions to solve real business problems and we help them get business outcomes with AWS Cloud. Our projects are often unique, one-of-a-kind endeavors that no one ever has done before.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

- 10+ years' experience leading and delivering enterprise-level IT engagements
- 2+ years' experience leading multiple Agile teams (e.g. Scrum Masters, Product Owners) concurrently and/or at scale
- 2+ years delivering customer engagements in a professional services role
- Bachelor's Degree or equivalent experience

기본요건
- 10 년 이상 대규모의 IT 프로젝트를 주도한 경험
- 2 년 이상 외부 고객을 대상으로 프로젝트를 딜리버리한 경험
- 애자일 팀 (예: Scrum Master, Product Owner) 리딩 경험
- 학사 학위 또는 이와 동등한 경험

- Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga)
- Has at least one active agile or project management certification
- Experience using Scaled Agile frameworks (SAFe)
- Experience delivering cloud engagements
- Active cloud certifications
- Has presented to C-level executives and/or senior leadership teams

우대사항
- 애자일 및 프로젝트 관리 툴 경험 (예 : Jira, Confluence, Rally, VersionOne, Taiga)
- 프로젝트 메니지먼트 관련 자격증
- Scaled Agile Framework (SAFe)를 조직과 팀에 적용한 경험
- 클라우드 프로젝트 경험
- 클라우드 관련 자격증 보유
- 임원진/고위 경영진 대상 발표 경험

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.