Station Co-Ordinator

time left to apply End Date: March 1, 2025 (2 days left to apply)

job requisition id JR029453

Join our Team as a Station Coordinator at Kings Cross, London

Contract: Permanent
Location: London Kings Cross Station
Salary: £28,083.18 per annum

About the role:

Based at London Kings Cross, you will ensure that customers have a great experience at the station on behalf of Grand Central, Hull Trains and LUMO; responding to customer queries such as wayfinding within the station, train departure times, platform numbers, ticket validity and onward travel information. You will also coordinate with train crews and other station teams to ensure effective and timely train boarding and departure, especially supporting customers when services are delayed or cancelled.

What You'll Do:

1. Be visible and available to provide outstanding customer service at all times, using your judgement to Do The Right Thing to resolve issues on behalf of customers.
2. Support customers when trains are delayed or cancelled, providing updates and information regarding alternative travel options to help customers reach their destination.
3. Liaise with Network Rail representatives and other Train Operator staff to ensure a safe and comfortable station environment for all customers and colleagues, taking ownership of your work area in accordance with health and safety guidance, to identify and report any facility issues or equipment faults.

What You Bring:

1. Customer Service: You will be a great face-to-face communicator with previous experience working in a busy customer service environment and the ability to stay calm under pressure.
2. Problem Solver: You can tackle any challenge with a smile and find solutions when things get tricky.
3. Communication: You are comfortable liaising with a wide range of colleagues at the Station to coordinate service arrivals and departures which help customers to make their journey.
4. Flexibility: Shift patterns of the role are on a rota basis which covers a 7-day operation with early starts from 07:10 am and late finishes at 20:40 pm; therefore, you will need to live within a commutable distance from London Kings Cross.

About us:

Grand Central is part of the Arriva Group, operating trains from the North East and West Yorkshire to Kings Cross Station, London. Hull Trains and Lumo are part of First Group and run services between London, Hull, Newcastle and Edinburgh.

All three businesses operate under the "Open Access" rail model, which means they receive no Government subsidy but rely entirely on passenger revenue to cover costs and generate profit. As challenger brands, we pride ourselves on delivering great rail journeys and our customers consistently rate us amongst the best train companies in the country.

Ready to start your next journey?

If you're passionate about delivering great customer service supporting Grand Central, Hull Trains and Lumo at Kings Cross Station - we want to hear from you!

Let's build the future together!

Application close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing will take place whilst the advert is open and will close once a successful candidate has been identified.

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success