Station Control Assistant x 2

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Sector: Transport and Logistics
Role: Assistant
Contract Type: Permanent
Hours: Full Time

About Network Rail
Network Rail High Speed Ltd (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1). We bring together high speed domestic and international rail services with top brands in retail and hospitality under the roof of the iconic London St Pancras International.

At Network Rail, our passengers and freight users are at the heart of everything we do. We help to connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone.

Brief Description
We are looking to recruit a number of permanent Station Control Assistant positions. This will involve comprehensive monitoring and control of the station systems, plus the delivery of accurate information to all interested parties as appropriate.

These positions are entry level and a great opportunity to experience life at Network Rail High Speed. Once you've mastered being a Station Control Assistant and feel like it's time to move on, there are opportunities to progress your career, with internal vacancies being posted on a daily basis.

Please note: These posts require enhanced security vetting, as part of this you must have a full 3 years UK history.

About the role (External)
The key responsibilities of a Station Control Assistant are to:

1. Provide regular updates on train and station services to all station users using the information systems available.
2. Update station staff and the train operating companies on potential service disruption.
3. Provide public safety and security information to all station users on a regular basis.
4. Operate and maintain station systems and equipment including the fire panels, CCTV, car park equipment, and customer help points.
5. Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence.
6. Liaise with signalling centres and train operating companies regarding train services, maintaining a log of occurrences.
7. Assist the station team and perform other duties in light of operational requirements.
8. Fulfil allocated duties as prescribed within the Emergency Plans.

We are looking for candidates with:

• Good command of the English language (both written and oral), with a clear and concise speaking voice.
• Experience of working in a customer facing environment.
• Experience of working effectively as part of a team.
• Experience of processing and prioritising complex information in a time-pressured environment.

Although not essential, it would be an extra plus if you had:

• The ability to demonstrate a proactive concern for accuracy and clarity.
• An understanding of train operating company services and UK railway geography.

Company

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges - but also tremendous opportunities.

From our commitments to your development, our range of benefits, and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.

Your health, wellbeing and benefits

We believe that safety and performance go hand in hand and this doesn't just mean safety on the railway! We are committed to the wellbeing of our employees and believe that should come first.

We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance, and encourage our employees to use their 5 volunteer days for their favourite causes.

We have a range of benefits including:

• 28 days annual leave entitlement.
• My benefits - Our discounted online shopping site.
• A range of discounted offers including childcare vouchers, healthcare offers, cycle to work, healthcare club discounted membership, and other benefits.
• Subsidies of up to 75% on rail and underground season tickets.
• A range of pension schemes.
• 2 weeks paid reserve leave for our Armed Forces community.

What Diversity and Inclusion means to us

'Diversity' means recognising differences between people while valuing the contribution they make. 'Inclusion' means creating safe and welcoming workplaces with fair cultures that encourage innovative and fresh ways of thinking.

Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail - making diversity and inclusion a conscious part of how we run our business throughout Britain.

Disability Confident Leader

Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.