Store Manager - Covent Garden - 12 month FTC

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Sector: Retail and Wholesale
Role: Manager
Contract Type: Fixed term
Hours: Full Time

THE ALLSAINTS TEAM
At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE
As a store manager, you're responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. You will also oversee and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.

The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately.

WHAT WILL I BE DOING?

• You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience.
• Support the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvement.
• You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
• With the help of our reporting technologies, you will walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace.
• You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
• Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers.
• Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner.

WHAT SKILLS DO I NEED?

• You are an amazing leader, inspiring our teams to dazzle our customers.
• You love fashion and are an irresistible ambassador for AllSaints.
• You have strong relationship management skills, creating fun and inviting environments for both team and customers.
• Tenacity and belief to succeed - you aim high and support your team to work towards challenging targets.
• Strong business acumen with proven ability to use reporting technologies to your commercial advantage.
• Natural affinity in learning new systems and processes in a digital environment.
• Honest, trustworthy and dependable - you live by our brand values.
• A protector of the brand, dedicated to the success of the brand.
• Positive and inspiring: you're a natural coach.

ABOUT THE LOCATION
Our standalone store in Covent Garden, London has been open since 2005 and usually trades from 10:00am - 19:00pm (subject to seasonal change). Our team here enjoys collaborating together to offer the best service to our customers. Our store is split across two levels.

WHAT WE STAND FOR
The Customer is the Boss
We work as one proud team to get the best for our customers.
One Team
We are joined up and encourage others to share their ideas.
We Do What We Say We Will
We know our goals, and we work with clear outcomes in mind.
We Are Responsible
We are self aware, understand the impact we have on others and are positive about the future.

BENEFITS

• A generous wardrobe allowance.
• Potential to earn more from our team commission scheme.
• We are a disability committed certified employer.
• Employee discount for you to spend with family and friends.
• 33 days holiday (25 days + bank holidays) for up to 2 years service.
• 36 days holiday (28 days + bank holidays) for over 2 years service.
• Access to dental cash plan & free virtual GP appointments.
• UNUM employee assistance helpline.
• Life assurance cover.
• Access to discounted gym membership.
• Free, confidential, wellbeing and lifestyle support.
• Enhanced family leave benefits.
• Health days for physical or mental wellness.
• Dedicated mental health support.
• Eye care vouchers, season ticket loans and more!

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.


Closing date: 14th March 2025