Store Manager

Assistant Store Manager - Arnison Centre

Location: Arnison Centre, Durham

Contract Type: Full-Time Permanent

Closing Date: 09/02/2025

As we continue our mission to make people happy through chocolate, we're opening brand new stores this year. We're looking for an Assistant Store Manager to join us and support the Store Manager with leading a successful, passionate, and engaged team.

Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.

You'll be a people-focused and confident leader with spirit and passion in line with our products, people, and values to drive your team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every guest.

Responsibilities:

• Providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of HC vision and values.
• Driving store sales and profit plan and taking action to maximise performance.
• Exceeding sales targets and KPIs through clear and effective communication to your team.
• Maximising all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.

Who You Are & What You Have:

• Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
• Demonstrable experience in high service guest interaction.
• Natural leadership qualities to get the best of your high performing team both individually and collectively.
• A passion for chocolate, our brand and for giving the best service to our guests.
• Café operations experience would be highly advantageous.

Working at Hotel Chocolat:

• A competitive salary and 50% off our products.
• Incentives based on performance.
• We recognise that our employees may wish to balance their work and home life; therefore, we are open to discussions around flexible working.

Who Are We?

• We're one of the UK's favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the Velvetiser.
• What began as an online-only business grew to over 100 stores across the UK, and we're still growing
• We treat each other with respect, equality, and grace. Our mantra? Be brave. Be kind.

This People Pledge is underpinned by our values of Originality, Authenticity, and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self and feel comfortable to share your differences, and what makes you unique.

We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans.