Strategy & Operations Manager

LOCATION: LONDON, UK
ROLE TYPE: Hybrid Working, Maternity Cover

The Strategy & Operations Manager (S&O Manager) is accountable for the implementation and execution of strategy, communication, change management, key priorities, and function deliverables in the country/cluster. Responsible for generating business insights to drive productivity and provides strategic input for the Country/Cluster S&O Head and the country/cluster Leadership Team (LT).

Major accountabilities:

• Drives translation, implementation, and execution of the global/hub strategic plan in the country.
• Provides country feedback and insights to the Global/Hub Head S&O community and ensures country needs are incorporated into the global/hub strategy as needed.
• Identifies country-specific opportunities, challenges, and risks, supports mitigation with regards to systems and processes.
• Responsible for local implementation of global systems and processes; Subject Matter Expert role for IT systems and processes in the country (including continuous feedback sharing and optimization regarding harmonization, simplification, performance, and efficiency).
• Prepares and analyses country-specific metrics and business insights and communicates them to the Country S&O Head, LT, and other internal and external stakeholders.
• Drives overall country data quality mindset and initiatives (e.g., for Clinical Trial Management System (CTMS), Site Cockpit, Consumer Medicine Information (CMI), etc.).
• Supports innovation and change management processes, identifies strategic solutions to improve clinical study execution.
• Develops country-specific communication, transformation, and change management plans as needed.
• Collects, compiles, and communicates feedback from/to internal and external stakeholders.

Key performance indicators:

• Timely, quality, and accurate analysis and reporting of country/cluster metrics, resource, workload, and portfolio performance.
• Country/Cluster-specific input in global/hub strategy.
• Successful implementation and execution of global/hub strategy, communication, and transformation/change management on a country/cluster level.

Your Experience:

• Minimum 5 years' experience in pharmaceutical development, preferably in clinical research.
• Demonstrated thorough change agile mind-set.
• Experienced in Operations and Strategy of pharmaceutical development processes and in technical approaches.
• Experience in performance management and productivity projects preferred (incl. application of quantitative approaches to re-designing processes, improving productivity and/or improving efficiency).
• Thorough understanding of the international and national aspects of drug development process, incl. international standards Good Clinical Practice / International Council for Harmonisation of Technical Requirements of Pharmaceuticals for Human Use (GCP/ICH), health authorities The Food Drug Administration / European Medicines Agency (FDA/EMA), local/National Health Authorities regulations and Novartis standards.
• Good strategic thinking skills, ability to manage multiple projects, flexibility to quickly adapt priorities according to business and strategic needs.
• Demonstrated experience in matrix organizations and ability to influence without authority.
• Strong communication, presentation, and networking skills.

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.