Support / Infra Engineer

Expanding steadily since its launch in 2003, the ACENSI group is an IT consultancy firm, well known for their technical and functional know-how, who specialize in Telecommunications, Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Project Management, Business Define, Design, Implementation and Infrastructure). From its original focus on technical engineering and Business Analysis, ACENSI has developed new areas of expertise in Digital Application, Business Intelligence, Big Data,

ACENSI BELGIUM is looking for his client a Support / Infra Engineer (F/M/X)

FUNCTION

As a Support/Infra Engineer, you are the crucial link between our service desk and the technical teams. With your expertise and service-oriented approach, you ensure excellent service provision, guaranteeing the continuity and security of our IT environment. Within our enthusiastic team, you actively contribute to new proposals to optimize our operations with technologically challenging solutions. This function is performed on-site at our site in Dessel, with the possibility of occasional teleworking.

This role is threefold:

• Service: You provide second-line support for complex IT issues and problems that cannot be solved by first-line support.

• Daily management: You monitor and maintain networks, servers and platforms to guarantee a stable and secure IT environment.

• Optimization: You actively contribute to improvements and configurations with clear deliverables to continuously improve the IT environment.

You function well within a team, but can also work independently and accurately. You work in a structured manner, take initiative and demonstrate flexibility. You have good communication skills and always keep the needs of the internal customer central. Your way of working fits seamlessly with our core values: security, responsibility, reliability and collaboration.

YOUR RESPONSIBILITIES

Technical skills

• Can analyze and solve complex IT problems that cannot be handled by the 1st line.

• Solid knowledge of networks (WAN, LAN, VPN, 802.1X, firewall) and systems (Windows, Linux, Active Directory, M365, virtualization, storage).

• Experience with workstations, servers, peripherals and software installations/upgrades.

• Knowledge of cybersecurity best practices such as patch management and endpoint security (Security awareness).

• Experience with PowerShell to automate recurring tasks.

Customer and service orientation.

• Strong communication skills, can explain clearly and patiently to non-technical users.

• Empathy and customer-oriented thinking, understands the impact of IT incidents and reassures the user.

• Can remain calm and prioritize, even under pressure.

Analytical and solution-oriented thinking

• Can apply a sound root cause analysis and systematically resolve malfunctions.

• Can work independently and propose out of the box solutions.

Collaboration and documentation

• Works well with 1st, 2nd and 3rd line engineers and other departments.

• Has good documentation skills and keeps IT processes (requests, incidents, root cause analysis, ) well tracked in a ticketing system.

Monitoring and proactive management

• Is familiar with system and network monitoring tools or built-in monitoring in cloud solutions.

• Can analyze logs from Windows Event Viewer, Syslog and other tools to proactively signal issues. • Monitors performance and usage trends to request or plan future changes.

• Responds to monitoring alerts and takes proactive actions to minimize downtime.