Support Engineer: 2nd Line, Windows, Desktop, Mobile, Office 365, Outlook, Troubleshooting, Support

Support Engineer: 2nd Line, Windows, Desktop, Mobile, Office 365, Outlook, Troubleshooting, Support

Our client is seeking a Support Engineer to provide second-level support to users of IT equipment (desktops, laptops, tablet devices, mobile devices, and all associated peripherals and software).

Start Date: ASAP
Duration: 186 days
Pay Rate: £112.75/day (NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £126/day (includes rolled-up holiday)
IR35 Status: Inside
Location: Sheffield

Responsibilities:

• Providing face-to-face technical support to users of IT equipment.
• Following agreed procedures to respond to requests for assistance, providing information to enable users to resolve their problems.
• Maintaining accurate records of all issues, resolutions, and contact details.
• Installing and performing routine maintenance of IT equipment, including software.
• Building or rebuilding IT equipment.
• Conducting user coaching and delivering How Do I training sessions.
• Diagnosing and resolving hardware/software faults.
• Analyzing reported incidents to identify trends and underlying issues.
• Performing moves and changes of IT equipment.
• Identifying potential improvements in how technology can support the business.
• Participating in testing new applications and hardware as required.

Technical Skills:

• Experience providing IT support to users at all levels.
• Proven and demonstrable technical support proficiency in the following:

1. MS Windows (all MS-supported versions)
2. MS Office (all MS-supported versions)
3. MS Outlook (all MS-supported versions)
4. Mobile technologies
5. Apple & iOS knowledge (preferred)
6. Citrix
7. Market data and banking applications (preferred)

• Experience providing IT support within a bank (preferred).

Soft Skills:

• Flexible approach and ability to work cooperatively within a newly created team environment.
• Self-starter with the ability to perform quality assurance and control for technical deliverables.
• Experience in operationally supporting large, complex technical environments.
• Strong communication and interpersonal skills.
• Ability to organize and prioritize tasks effectively.
• Strong interpersonal skills for building and maintaining relationships with team members.
• Excellent organizational and time management skills.
• Strong analytical, problem-solving, and troubleshooting skills.

To apply for this Support Engineer contract job, please click the button below and submit your latest CV.

Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.

Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.