Support technique informatique

Nexeo is currently looking for a Workplace Support Technician for a leading company in Belgium.

Nexeo is a consultancy company that supports its clients in the banking, finance, and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.

As a consultant, you will have the opportunity to be part of Nexeo:

• International environment (Offices in France, Belgium, Luxembourg, Switzerland & Canada)
• employees
• Over 20% growth each year

As a Workplace Support Technician, your responsibilities will include:

• Technical Support: Provide 1st and 2nd line support via phone, email, and in person, ensuring timely resolution of IT service requests.
• Incident Management: Identify, track, and resolve hardware and software incidents that affect end-users.
• User Assistance: Offer broad support on IT tools, including workstations, tablets, and smartphones.
• Asset Management: Ensure proper workstation asset management and maintain inventory records.
• Configuration & Setup: Master, set up, and configure workstations to ensure optimal performance.
• Documentation: Prepare accurate and timely support documentation.
• Project Involvement: Actively contribute to workplace-related projects and assist in implementing new solutions.
• Vendor Coordination: Liaise with external suppliers to ensure delivery aligns with agreed standards and timescales.
• Process Improvement: Advise on workplace and mobile architecture, driving innovation and improvement initiatives.

What are we expecting?

• Language Skills: Fluent in English; Dutch is a bonus.
• Education: Bachelor's degree in IT or related field.
• Experience: 2-4 years of experience in IT support or similar roles.
• Technical Expertise: Strong understanding of IT technology trends, hardware, and software troubleshooting.
• Soft Skills: Service-oriented mindset, excellent communication skills, strong analytical thinking, ability to perform under pressure, and a team player.
• Work Ethic: Punctual, reliable, and capable of taking initiative.

What Nexeo Offers:

• Attractive Salary Package: Competitive salary with a range of benefits.
• Career Opportunities: Exciting growth and development prospects.
• Ambitious Goals: Encouragement of ambitious targets.
• Fun Work Environment: A dynamic and enjoyable work atmosphere.

Join us to help shape IT excellence in a forward-thinking team in a collaborative work environment!