Team Leader - Customer Service!

Job Title: Team Leader - Customer Service

Location: Kings Cross, London

Contract Details: Full time, Permanent

Hours: 8.30am - 4.30pm and 4pm on Fridays!

Benefits & Perks:

• Competitive Salary: £33,000 - £36,000 per annum
• Private Medical Cover from day one
• Income Protection Cover: 75% of annual salary
• Life Assurance: 4 times your annual salary
• Subsidised Travel up to Zone 6
• 24 days of annual leave
• Generous pension contribution (10%) after 3 months
• Early finishes on Fridays!

About Our Client:
Join a leading organisation in the insurance industry, committed to providing top-notch customer service and innovative solutions.

About The Job:
Are you a natural leader with a passion for customer service? As the Team Leader for our client, you'll oversee a dynamic team of customer service representatives in Camden, London. Your mission? To ensure exceptional service and resolve escalated customer issues efficiently.

Key Responsibilities:

• Lead and inspire a team of 3 individuals handling insurance queries and claims
• Set performance targets and monitor key metrics
• Provide coaching and training for continuous improvement
• Ensure compliance with company policies and regulations
• Identify opportunities for process enhancements

Essential (Knowledge, skills, qualifications, experience):

• Strong leadership and communication skills
• Problem-solving aptitude to navigate customer concerns effectively
• Experience in managing a customer service team
• Understanding of compliance and regulatory requirements

Desirable (Knowledge, skills, qualifications, experience):

• Familiarity with insurance policies and claims processes
• Understanding of compliance and regulatory requirements within the insurance sector
• Basic Bookkeeping experience

Join a supportive workplace just 4 minutes from King's Cross St Pancras, where you can grow your career while making a real difference!