Technical Account Manager

We help companies stay secure while moving fast.

Built by engineers for engineers, The Teleport Access Platform delivers on-demand, least privileged access to infrastructure based on cryptographic identity and zero trust, with built-in identity security and policy governance, making the happy path for engineers the secure path.

Teleport is trusted by the world's fastest-moving companies, including Elastic, Snowflake, Doordash, and NASDAQ. We recently raised US$110M at a US$1.1B valuation.

Our Vision

Today's computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. Complex systems can't be secure despite the red tape of bureaucracy. We make trusted computing simple. This gives engineers the freedom to move and build a better future.

Why Teleport

At Teleport, we focus on empowering our people to accomplish their goals by working alongside highly talented people to make the most of their careers. You have the freedom, autonomy and trust to do what you're great at and have a significant impact on the future prospects of the company.

Whether that's taking a feature or project from ideation to deployment or working with some of the biggest, most interesting companies in the world and solving real challenges for them, we want you to help us build the future.

We're not a big company. You won't get lost in a crowd. Instead, we move fast, with a team that wants to make an impact, that shares in our success, and gives you the freedom, power, and autonomy to become the very best at what you do.

As a member of the Teleport Professional Services Team, a Technical Account Manager (TAM) is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions (self-hosted and cloud-hosted) during the entire customer lifecycle. The goal of a TAM is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions.

A TAM is a member of our Professional Services team, who is focused on driving maximum adoption, delivering new solutions, and providing account management for customers who have purchased our software product, Teleport. Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications. You will work directly with an assigned customer base throughout their Teleport journey to provide client relationship management, technical expertise, project management, issue resolution, and expansion discovery. You will collaborate with internal teams including Product, Sales, Engineering, and Support to deliver integrated solutions and drive customer satisfaction.

As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

Who you are

To succeed at Teleport and take your career into the future, we are looking for people who are:

1. Autonomous: We value those who take initiative and get things done. Our team trusts in their ability to make decisions that benefit the company and its customers, letting their work speak for itself.
2. Security-minded: Working on the very fabric of the internet and providing infrastructure access to some of the world's biggest companies means you need to think security-first.
3. Business-savvy: We don't code for coding's sake. We build for our customers.
4. Professional: We are a team of dedicated professionals, committed to excellence.

What You'll Bring

• 6+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
• Linux administration skills
• Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
• A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
• Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
• Outstanding soft skills, excellent verbal and written communication skills
• Project management experience and the ability to handle multiple clients simultaneously
• Strong organizational skills

What You'll Be Doing

• Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization
• Document the customer's business goals and challenges to align Teleport to provide the most value possible
• Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and internal professional services engineers
• Provide technical guidance and support to assigned clients, supplementing our traditional support offering
• Provocatively steer around technical issues and serve as a central point of contact during any critical technical escalations
• Manage the implementation of Teleport solutions to monitor timelines and keep key stakeholders informed
• Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities
• Collaborate with Sales and Product to provide valuable feedback for product improvement
• Support our broader Teleport customer base seeking new solutions and best practice recommendations

$151,200 - $241,000 a year The Benefits

While many companies flaunt their benefits and perks to convince you to join their company, we believe your career is more important than that. That's why we focus on making your day-to-day the best it can be while empowering you to achieve your goals and aspirations.

In addition to the career opportunities at Teleport, we offer a whole range of benefits that help you to maximize your future, including:

• Extensive health coverage
• Annual expense budget
• Rest & recovery policies that maximize leave and your ability to recharge
• Investment in your future with retirement savings plans
• Equity in a US $1.1-bn business
• Professional development opportunities

Do you have what it takes?

Get to use (and know) Teleport through our unique interview process. At Teleport, we do things a bit differently. We let your work do the talking.

Think you've got what it takes? We'd love to see it!

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.

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