Technical Account Manager (Remote)

Technical Account Manager (Remote)

Technical Account Manager (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers.

About the Role:

As a Technical Account Manager with CrowdStrike, you will provide proactive technical support to our Premium Support customers. You must be a motivated self-starter, committed to ongoing self-education, possess strong customer service skills, and have excellent technical problem-solving skills.

For this role, we are looking for a French speaker to help us with our French-speaking accounts.

What You'll Do:

• Serve as primary technical contact and augment our customer support teams.
• Onboard new customers to the CrowdStrike platforms.
• Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
• Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed.
• Engage with customers at all levels of their organization.
• Research customers' technical issues and follow up with recommendations and action plans.
• Escalate customer issues to management when appropriate.
• Maintain control of the overall resolution for any escalated case.
• Leverage internal technical expertise to provide effective solutions to customer issues.
• Create knowledge base content to capture new learning for reuse.
• Participate in technical communications within the team.
• Identify renewal risk and collaborate with internal teams.
• Support the sales teams in identifying account expansion opportunities.
• Drive support cases to ensure timely resolution.

What You'll Need:

• Bachelor's Degree or equivalent experience.
• Native or Fluent in French.
• Experience working with Windows Server Operating Systems.
• Experience working with Cloud Technologies.
• Knowledge of enterprise web technologies and security.
• Excellent customer service skills.
• Excellent communication skills, written and verbal.
• Proven problem-solving skills.
• Collaborative attitude.
• Ability to travel up to 25%.
• Commitment to customer success.

Bonus Points:

• Bachelor's Degree in Computer Science or equivalent.
• CISSP or ITIL Certification.
• 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization.

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Resource Groups and volunteer opportunities.
• Great Place to Work Certified across the globe.

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.