Technical Consultant

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue, and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview:

As part of the Global Operations team, you will play a key role in supporting our system integrators and customers in implementing and optimizing our unified commerce solutions for retailers.

Your expertise will help ensure a smooth integration of our Order Management System (OMS), enabling seamless omnichannel experiences.

You will act as a technical consultant and trusted advisor, working closely with both technical teams (developers, architects) and business teams (project managers, retail operations) to ensure successful deployments and continuous improvements.

What you will do:

1. Solution Expertise & Technical Consulting:
2. Act as a subject matter expert on our OMS and unified commerce solutions.
3. Assist system integrators in troubleshooting issues, debugging, and identifying root causes.
4. Recommend best practices for integration, API usage, and system configuration.
5. Review custom developments and ensure alignment with our platform's architecture.
6. Support & Technical Enablement:
7. Provide technical assistance to integrators and customers throughout their projects.
8. Analyze logs, API calls, and database queries to support problem resolution.
9. Conduct technical trainings for integrators, ensuring they have the necessary skills to implement and maintain our solutions.
10. Oversee internal environments (demo, sandbox, ), including version upgrades and monitoring.
11. Collaborate with engineering and product teams to escalate complex issues and improve the platform.

Who you are:

1. Skills & Experience:
2. Languages: Fluent in French and English (German, Spanish or Italian is a plus).
3. Technical Expertise: Strong knowledge of PHP (8+), MySQL (8+), and API integrations.
4. Debugging & Troubleshooting: Ability to analyze logs, database queries, and API flows to diagnose issues.
5. Tools: Experience with GitLab, Google Cloud Platform, Elasticsearch, Redis, and/or Docker is a plus.
6. Experience: Prior experience (5 years+) in technical consulting, development, or technical support is required.
7. Mindset & Approach:
8. Problem Solver: You enjoy breaking down complex issues and finding solutions.
9. Proactive & Curious: You always look for ways to improve processes and efficiency.
10. Customer-Oriented: You thrive on helping customers and integrators succeed.
11. Strong Communicator: You can translate technical concepts into clear explanations for different audiences.
12. Energetic: You're driven by pushing forward, searching for better, and wanting more than the status quo.
13. Bright: You love bouncing ideas off other people, brainstorming, asking questions, learning, and looking for answers that help our customers.
14. Modest: For us, putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them.
15. Warm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Company Background

Planet provides integrated software, payment, and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.