Technical Consultant

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey-quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across five continents. Just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled customer service advisor, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

Your day-to-day responsibilities include :

• Technically and operationally support internal customer care teams and external Partners during the implementation phase of key accounts.
• Act as a key expert for external needs analysis and to provide solutions to your our customers and partners
• Provide training to clients on platform features and Ingenico ePayments products
• Provide technical and operational support for key account merchants post implementation or where required if unable to solve in normal support process
• Investigate ongoing or new incoming incidents if assigned to you by your manager
• Ensure continuity of our merchant business by responding quickly and taking correct measurements

Activities breakdown on migrations :

• Analysis of current legacy integration and Payment methods scope
• Functional mapping with new Direct API
• Proactively identify eligible Merchants to migrate to the new Direct Integration Layer and contact them
• Coach Merchants or Integrators on the differences between Legacy and Direct e.g. API calls, SDKs, Payment statues, Error Codes,
• Configuration (When required) e.g. Hosted Checkout with 3DS configuration, Fraud, Payment Methods
• Validate End to End Merchant testing

Signs of success :

• Good relationship-building and interpersonal skills that allow to adapt easily to different interlocutors
• Thoughtful and attentive understanding of the needs of the clients
• As a problem solver you strive for excellent customer service

Must have :

• Good knowledge and general computer culture
• Know what is an API , REST architecture, comfortable with Postman or equivalent tool
• Know how to read / write JSON
• Language: English fluent mandatory + French or Dutch professional

Good to have :

• Front-end knowledge (HTML/ CSS / JS)
• Knowledge of SQL (fairly basic, doing selects and joins in SSMS)
• Have already worked with logging tools (Kibana, Splunk or equivalent)

Nice to have :

• Background developer (with the objective of knowing how to understand, analyze and correctly escalate the technical issues - in particular - Setting up SDKs without systematically having to go through Product or the DEV team)
• Notions of computer security (principles of authentication, cryptography, etc.)

Skills we can't do without :

For this challenging function in e-payments, we are looking for a talented individual with both good analytical and technical skills:

• Preferably 1-2 year(s) of working experience in a similar position/environment.
• Excellent knowledge of English, Dutch and/or French
• Very good relational and communication skills (both written & spoken)
• You have the Can-do mentality
• Critical mindset & problem solving
• Team player
• Eye for details & accuracy
• You embrace challenges with a smile
• Close interaction with other departments (Sales, Marketing, Development, ).

More reason to join us

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.

What's more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.