Tenant Liaison Officer

Reference: 1MSsheff_
Posted: February 10, 2025

A Resident Liaison Officer is required to join the team with a large social housing contractor to work in the Chesterfield/Sheffield area on a kitchens and bathrooms scheme. The duration of the contract is for 8-12 weeks, which could be extended.

Ideally, you will be an experienced Resident Liaison Officer with knowledge of energy efficiency and/or planned maintenance programmes. A strong communicator with excellent customer service and good IT skills is essential.

Job Role Includes:

• Managing and providing consultation and support to residents prior to, during, and after works to their homes, ensuring consistently high levels of customer satisfaction.
• Attending client representative and resident meetings, ensuring the highest level of customer service is provided at all times.
• Developing effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community.
• Maintaining professionalism and the highest standard of service.
• Providing an efficient, courteous, and professional service to all telephone callers.
• Generating and distributing written correspondence to residents in line with the programme of works.
• Carrying out choice events, consultation events, and individual consultations with residents regarding future work.
• Maintaining access to properties and visiting residents' homes at the frequency determined by the scheme.
• Managing the residents' complaints procedures as a point of escalation.

Essential: Driving Licence, own transport, previous experience in a similar job role.

• Monday to Friday, 8am - 4pm - 37.5 Hours Per Week.
• Street Parking.

To Apply:

Please apply via CV or call Aran/Danielle at for further details or to apply!