Tenant Liaison Officer

Location: Sutton Coldfield
Salary: £15.00 per Hour
Contract: Long Term Contract
Type: Full Time

Reference: 48
Posted: March 13, 2025

Resident Liaison Officer required to join the team with a large social housing contractor to work in Birmingham on an E.W.I scheme. The duration of the contract is for 3-4 weeks but could be extended.

Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.

Job Role Includes:

1. Manage and provide consultation and support to residents prior to, during, and after works to their homes, ensuring consistently high levels of customer satisfaction.
2. Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times.
3. Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community.
4. Maintain professionalism and the highest standard of service.
5. Provide an efficient, courteous, and professional service to all telephone callers.
6. Ensure written correspondence to residents is generated and distributed in line with the programme of works.
7. Carry out choice events, consultation events, and individual consultations with residents regarding future work.
8. Maintain access to properties and visit residents' homes at the frequency determined by the scheme.
9. Manage the residents' complaints procedures as a point of escalation.

Essential: Driving Licence, own transport, previous experience in a similar job role.

• 0.25p Per Mile
• Monday to Friday working week - 8am - 4:30pm
• Street Parking

To Apply:

Please apply via CV or call Aran/Danielle at for further details or to apply!