Trading & Front Office Application Support Analyst

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our investment banking client has been present in the UK for more than 150 years, they're a long-term partner to British business. Today, the Group is formed of 10 divisions and employs 9,300 staff based in 21 core locations right across the country. Their role is simply stated: help clients achieve their goals by combining local know-how and global reach. In so doing, they seek to make a positive, sustainable contribution to both the UK economy and society.

On behalf of this organisation, AMS are looking for a Trading & Front Office Application Support Analyst for a 6 month contract based in London, Marylebone on a hybrid basis.

Purpose of the Role:

The Trading & Front Office Application Support Analyst will be part of a global support group responsible for managing the production of risk for the Credit, Rates & Complex trading desks on a daily basis. The role involves communication and support with developers, traders, Middle Office, and desk-aligned support teams, as Application Support Analyst working from the trading floor.

As a Trading & Front Office Application Support Analyst you will be responsible for:

• Acting as the first point of contact for trading to reach out to, providing first class support to all users of the system in a timely and efficient manner and maintaining excellent relations with trading users in order to ensure their issues are dealt with through to resolution with regular contact where needed.
• Understanding trading needs and be able to get stuck into their issues working with them.
• Liaising with the developers to communicate issue raised by the business.
• Improving and maintaining a knowledge base regarding support issues and their resolution.
• Building a working knowledge of the systems and business area in order to provide a high level of support.
• Working with the rest of the global team to ensure they are all able to adequately provide a high level of system support.
• Tracking issues effectively using ITIL approved methodology (incidents, changes, requests and problems).
• Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out.
• Generally working in collaboration with Dev, BA, Staging, Quant Research to ensure high level of availability of the platform.
• Assisting traders when they require expert inputs to help them understand their Risk and P&L and revenue drivers.

What we require from the Trading & Front Office Application Support Analyst:

• Experience in Trading Support (Financial Services environment).
• Rates Trading Business Knowledge.
• Understanding of Profit & Loss Calculations (including Optional Greeks - Delta/Gamma/Vega).
• Knowledge of Python (including pandas/numpy/scipy).
• Experience with ServiceNow (ITIL).

Desirable criteria include:

• Comfortable with large-scale libraries and working with different profiles (quants, IT, etc.).
• Knowledge of Linux/UNIX Systems.
• SQL/Oracle and Excel.

Next steps

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

This client will only accept workers operating via an Umbrella or PAYE engagement model.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.