Transformation and Adoption Lead

Site Maudsley Town London Salary £70,387 - £80,465 per annum inclusive of HCAS Salary period Yearly Closing 01/04/:59

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview The role is essential to ensure that:

• Project deliverables are effectively coordinated, tracked, and delivered on time.
• Communications deliverables are planned, executed, and aligned with the overarching programme goals and its Communications and Engagement Strategy.
• Strong relationships with procurement colleagues and the Trust's communications team are maintained and facilitated.

Stakeholder engagement activities, including collaboration with service users and carers, are supported under the guidance of the Change and Transformation Management Lead.

Main duties of the job We are looking for a candidate who:

• Has proven experience in project management, including the ability to balance strategic oversight with hands-on execution.
• Is adaptable and capable of thriving in a dynamic, evolving programme environment with ambiguous and changing priorities.
• Possesses excellent organisational, interpersonal, and communication skills, enabling effective coordination of complex workstreams.
• Demonstrates a proactive and collaborative approach to relationship management with diverse stakeholders.

Working for our organisation This role is in the Digital PMO which sits under the Digital Services Directorate. The Directorate utilises technology and digital solutions to empower our staff to work effectively and to improve the care our service users receive. The postholder will report to the Chief Clinical Information Officer and work closely with multidisciplinary project workstreams, Digital and external departments / teams across the Trust as directed.

The Digital team are located across 3 main sites: Maudsley (Denmark Hill), St Pauls (Bromley) and Bethlem Royal Hospital (Beckenham)

Detailed job description and main responsibilities Responsibilities

• Planning and Coordination: Develop and maintain project plans for communication and stakeholder engagement activities, ensuring alignment with the overall programme timeline and overarching strategies.
• Documentation: Create and maintain project documentation, including timelines, resource plans, and meeting minutes. Prepare and present findings to internal and external stakeholders.
• Negotiating skills: Encourage collaborative working across different agencies to improve services.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to gather requirements, provide updates, and address concerns effectively.
• Risk Management: Identify, document, and mitigate risks, ensuring programme continuity and success.
• Monitoring and Reporting: Track progress and prepare regular performance reports, escalating issues as necessary.
• Workstream Management: Provide operational support to workstreams, ensuring progress and maintaining schedules.
• Content Creation: Develop clear and concise communication materials, such as email updates, intranet posts, FAQs, and presentations.
• Feedback Mechanisms: Maintain and respond to stakeholder feedback via established channels, including the EPR email inbox.
• Stakeholder Engagement: Organise workshops and meetings to ensure feedback and stakeholder buy-in.
• Communications Plan Development: Support the development and execution of a comprehensive communication plan to inform and engage stakeholders.
• Change Management Support: Collaborate with the Change Management Leads to deliver communications that drive adoption and minimise resistance.
• Data Analysis: Collect and analyse clinical and operational data to generate actionable insights, including assessing the effectiveness of communication activities.
• Training and Resource Coordination: Collaborate with Digital Services managers to ensure sufficient resources and highlight training needs.
• Performance Monitoring: Evaluate and track project progress, providing recommendations for improvement.

Person specification Qualifications

• Can evidence education at bachelor's degree level, relevant professional qualifications, or equivalent work experience.

Knowledge and Skills

• Can demonstrate strong project management experience, including process redesign and business change management.
• Can demonstrate an ability to use project management tools such as Microsoft Project, Cora, and Visio.
• Can demonstrate expertise in communications and stakeholder engagement across service user (patient), clinical, technical, and operational groups.
• Can demonstrate proficiency in data analysis, reporting, and documentation.
• Can demonstrate adaptability in managing dynamic programme needs and priorities.
• Can demonstrate strong organisation skills and provide examples of managing numerous priorities and their time effectively.
• Can demonstrate familiarity with Project Management methodologies including Prince2, MSP or ITIL methodologies.
• Can demonstrate the ability to tailor messaging and engagement depending on stakeholder groups in a written and verbal capacity in a timely and accurate manner.
• Can demonstrate the ability to work independently and on own initiative, demonstrating effective self-management.
• Can demonstrate the proven ability to collaborate successfully with internal and external stakeholders to achieve common goals.
• Demonstrable experience managing large-scale digital transformation projects in healthcare, particularly EPR systems.
• Expertise in project governance, risk management, and delivering measurable benefits.
• Strong leadership and change management skills to influence diverse teams and foster adoption of new systems.
• Advanced ability to interpret complex data, develop strategies, and present information to varied stakeholders.
• Solid understanding of technical and operational environments, including digital health policies, data analysis, and process design.
• Proficiency in facilitation, stakeholder engagement, and collaboration to drive transformation across multidisciplinary teams.
• Knowledge of NHS Digital deliverables and national modernisation strategies.
• Knowledge of mental health and community environments or a willingness to learn.
• Experience working in a healthcare or NHS setting.
• Experience of working on an EPR programme.
• Experience with procurement processes, contract evaluation and policy development.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice.
• Ensuring that all our services and all staff understand and support our commitment.
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity.

Please note:

• That all applications for this post will need to be made online.
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria.
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible.
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