Transport Partner Operations Executive - Spain

Moving your career forward

Our CEO, Angus spotted that many vans on the roads are half full or empty at any given time and so AnyVan was born in 2009 to create the world's most efficient technology logistics platform and help halve the number of miles driven.

We've achieved incredible milestones since then, including securing the largest funding round for a UK tech logistics company from Vitruvian Partners. Today, AnyVan is the largest and fastest-growing company in the logistics space, with big ambitions for the future.

We're committed to moving that's miles better and have helped over 8 million customers across the UK, Ireland and Europe (France, Germany, Italy, Spain) and over 150,000 customers have rated us excellent on Trustpilot.

By using innovative technology, we're transforming the moving experience, cutting costs and doing our part for the planet to make sure moving doesn't cost the earth. We've saved enough miles to travel 1,185 times around the world, reduce 8520 tonnes of carbon annually and are proud to be the only carbon neutral removals and delivery company in the UK!

We're looking for passionate individuals to join our talented team of approx. 300 AnyVanners in our London and Cape Town offices. If you're as driven as we are and want to be part of a forward-thinking company to make moving 'miles better' and moving your career forward at the same time - we'd love to hear from you!

Speak fluent Spanish?
Ready to take your customer services experience and work with suppliers?
Ready to take your rewards to the next level and seriously boost your earnings?

If you're nodding your head, then we want YOU on our team!

At AnyVan, we're super proud of the service we offer. Whether people are moving homes or handling sentimental items, it can be a stressful time for our customers. You will be instrumental in helping us ensure a great experience for both our Suppliers (TP's) and our customers in Spain.

This role is fast-paced, high-energy, and yeah, it can be high pressure at times, but that's part of the fun! Plus, with our amazing growth and glowing Trustpilot ratings, it's clear we're good at what we do!

We're not just looking for anyone - we want people who are driven, love a challenge, and are excited to grow with us. You'll get all the training and tools you need to stay on top and help our Spanish TP's in the best way possible.

What you'll be doing:

• Allocate work to Transport Partners in line with best practices, negotiating to ensure the closest possible variance to originally set price.
• Manage quotes and negotiate with TPs through proactive outreach to secure favourable and mutually beneficial rates for AnyVan.
• Handle issues related to fulfilment to lower cancellation rates and improve on-time-in-full performance.
• Be the first point of contact for our customers who experience on the day, handling inquiries, resolving issues, and providing exceptional service.
• Maintain accurate customer records and update information as needed.
• Collaborate with other departments to ensure customer needs are met.
• Ensure delivery times are met, interacting with both TP's and customers when issues arise and problem solve as quickly as possible.

TP Recruitment & Account Management:

• Source & recruit new Transport Providers (TPs) for the Spanish market.
• Effectively onboard partners and make sure they know how to use our portal and app to access, bid on and complete jobs.
• Assist in training Transport Partners to ensure high quality service delivery and compliance with AnyVan standards.
• Keep informed of and manage up to date lists of available TP's, their vehicles, locations and jobs they can cover.
• Handle queries from TPs about their account or about jobs that they have completed.
• General administrative tasks, including checking proof of deliveries, invoicing, pricing and charges-management.
• Ensure that periodic process related to TP account management are adhered to.
• Monitor and address TP performance issues that may arise, including low feedback scores and issues with compliance.
• Support TP's with queries related to use of the platform/app and the execution of jobs.
• Keep stakeholders/customers informed of any issues and solutions to issues on their moves.
• Build trust-based relationships - keeping our partners and customer satisfaction front of mind at all times and quickly and effectively problem solve issues.

What you'll need to succeed:

• The ability to speak and write fluently in Spanish.
• A proven track record of hitting and exceeding your targets in a fast paced phone based sales or customer service role.
• The ability to build rapport over the phone.
• Great active listening skills.
• Comfort working in a fast-paced environment.
• Resilience and a positive attitude.
• Super organised with an eye for detail.
• A proactive attitude and a history of getting things done at a fast pace.
• The ability to get to our offices in Hammersmith for work.
• Strong alignment with our company values (outlined below).

Perks of the Job:

Ways of Working:

We're big fans of in-person collaboration and the connections that come from being together. That's why all of our roles need you to be in the office regularly. But we do offer hybrid working where possible. In this situation, we ask for a minimum of 3 days a week in the office, and we all meet up every Thursday as a company. This could change depending on what the business needs at the time.

DE&I

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.

Our company values are:

• Have fun, get it done (work hard play hard, satisfaction in results, do the right thing).
• Progress over perfection (Innovate and disrupt, Curious and adaptable, Work quick, learn quicker).
• One team thinking big (Collaborate and communicate, Celebrate wins, Embrace challenges).