Travel Advisor - South/South East Asia

Do you have up to 3 years experience tailor making holidays to South and/or Southeast Asia?

We are working with a niche company who are looking for someone to join their team, someone who has a real passion for this part of the world.

JOB PURPOSE

Help customers have a genuine travel experience as part of their holidays in South and Southeast Asia.

MAIN ROLES & RESPONSIBILITIES:

• Working within an experienced Travel Team to provide top-class service that builds upon clients' understanding of their needs.
• Use the framework of the sales process to create an adventure, communicate the value, build excitement, and provide reflection. You will be expected to meet top-level (challenging) booking targets while receiving excellent customer satisfaction scores & developing long-term relationships that ensure clients return for future holidays and generate referrals.

SECONDARY RESPONSIBILITIES:

• Work with the rest of the Travel Team to improve the service provided.
• Help the Product Team to improve the holiday 'product' provided.
• Support the marketing teams to produce content.
• Build relationships with our Travel Agent partners.

POSITION REQUIREMENTS:

• A passion for, and strong knowledge of, South and South East Asia - Japan would be a bonus.
• Relevant travel industry sales experience, ideally with 2-3 years of selling holidays to South and/or South East Asia.
• A desire to focus on sales within your medium-term career progression.
• Natural communication skills, with an ability to build relationships.
• Excellent telephone communication skills.
• A customer-focused approach.
• A positive and energetic outlook, with a willingness to put yourself out of your comfort zone.
• Good organisation skills.
• Good general literacy.
• A desire to learn and be proactive in doing so.
• A passion for providing something extraordinary.

TRAINING THAT WILL BE GIVEN:

• The job will start with a month's intensive training, focusing on the company sales process and helping our customers push their comfort zones and have a holiday adventure.

THE PACKAGE:

Salary will depend on the level of experience but will fall within the below range:

£33-40k + up to £4.2k Team Bonus

• One two-week familiarisation trip per year.
• Annual personal flight allowance to one of our destinations.
• 23 days holiday each full calendar year, in addition to the usual statutory holidays.
• A day off for your birthday.
• Pension Contribution of 3%.
• Employee Assistance platform with access to free GP and counselling services, an optional healthcare plan, and discounted shopping.
• Regular team lunches and socials.

WORK HOURS:

9-5.30 Monday to Friday, with the following stipulations:

• Work one Saturday in eight with a weekday off in lieu.
• Hybrid - 4 Days office, 1 day wfh.