TS&S Engineer II (Hybrid)

The Position

This position is a member of the Sales & Marketing Department. The TSS Engineer 2 will report directly to the Bartell UK General Manager. This position requires in-depth knowledge of operating and troubleshooting Bartell specific equipment.

Job Description

Primary Responsibilities (all would require domestic and international travel)

• Perform satisfactory equipment start-up at Customer locations.
• Support field commissioning and installation (domestic and international).
• Support onsite and field troubleshooting & commissioning efforts.
• Provide correct and adequate equipment training to the Customer's operators and maintenance personnel.
• Provide technical support and service to our Customers.
• Assist in the compilation and content of equipment manuals.
• Edit spare parts list identifying critical spare.
• The ability to read electrical schematics.
• The ability to connect to a PLC and perform edits with engineering support.
• Promote the sale of Bartell product and services to our Customers.
• Provide Sales and Marketing personnel with technical assistance as required.
• Assist in Marketing and R&D trials.
• Provide feedback to Sales, Marketing and RPG departments through visit reports.
• Assist with Sales and Marketing promotional activities as required.
• Conduct maintenance and line audits at Customer locations.
• Assist Customers in the selection of spare parts and machine upgrades.
• Follow a Standard Operating Procedure and complete all necessary documentation required per trip requirements.

Job Functions to Perform (Non-Travel & Travel Time)

• Assist with resolving Open Issues in the field
  • Open issues sheet to be maintained weekly on
• Assist with supporting Field Commissioning
  • Both phone and email support required.
• Assist with Customer Support both through email and phone calls
  • Assist with maintaining the 24hr technical support hotline as required through on-call schedule.
• Creating and Maintaining training programs for Bartell Machines to train operators and Bartell Personnel
  • Creating and Maintaining outlines for training programs for Bartell Equipment to train operators and maintenance personnel
    • To create consistent standard training covering all necessary functions of the machinery, that the TSS Team will train operators and maintenance personnel on.
  • Creating and Maintaining Modular Training Manuals for Bartell Equipment to train operators and maintenance personnel.
• Assist Technical Writers with creating and updating Bartell Machinery Manuals (incorporating photographs whenever possible for multi-lingual purposes) to assist customers.

Job Requirements

Education

Master's Degree with 1-3 years of experience, Bachelor's Degree with 3-7 years of experience; Associates Degree with 8-10 years of experience; OR High School/Vocational Degree with a minimum of 10 years of job-specific experience.

Skills & Relevant Work Experience

• Must adhere to all facility-wide safety standards and practices.
• Candidate should have a thorough understanding of engineering drawings, hands-on industrial machinery, excellent communication and interpersonal skills.
• Candidate should have intermediate computer skills including a good working knowledge of Microsoft Word, Excel, and AutoCAD.
• Fluency in English.
• Ability to oversee and lead equipment startup and oversee the commissioning process for projects on a frequent basis.
• Adhere to programs and activities that are in full compliance with all related Heico Safety Standards. Monitor and maintain accurate records.
• Ability to react quickly to customer problems and complaints in a professional and courteous manner (including intense situations).
• Ability to travel and work odd hours including frequent foreign and domestic travel.
• Familiarity with machine alignment and balancing.
• Manages daily reporting responsibilities as it relates to the position.
• Background in plant engineering or maintenance with experience in machinery troubleshooting.
• Customer Interaction or Sales Experience.
• General Machine Shop knowledge.
• Candidate should have the ability to assert themselves in an unbiased manner while maintaining a high level of cooperation.
• PLC Skills - Allen Bradley and Siemens preferred.
• Hands-on knowledge of industrial machinery.
• Familiarity with PLC controls and motor drives.

Travel Requirements: Up to 65%

EOE M/F/D/V